Customer Service Officer
2 weeks ago
Established in 2023, Envalior is a global engineering materials powerhouse with a rich heritage of over 100 years. The company combines the expertise of DSM Engineering Materials and LANXESS High Performance Materials, offering unique and innovative solutions to the market.
Envalior is on a journey to shape the future and is seeking passionate individuals to join the team. If you thrive in a dynamic and collaborative environment, this opportunity might be for you We are currently looking for a Customer Service Officer to be part of our SCM team in Shanghai, China.
The Position
The Customer Service Officer will play a critical role in managing customer service activities, fostering strong relationships with internal teams, and aligning with the company's strategic goals.
Key Areas of Accountability / Responsibility
- Ensure timely supply from all Envalior sites to customers.
- Handle customer inquiries and complaints efficiently.
- Collaborate with internal teams on customer setup and project sampling.
- Propose improvements to enhance customer service based on OTC procedures and customer needs.
- Utilize Envalior and customer E-portals for data management.
- Other tasks assigned by the Line manager.
Requirements
- University degree in supply chain, logistics, or related fields.
- Proficiency in English and knowledge of international trade principles.
- Experience with ERP systems, preferably SAP.
- At least 1 year of work experience in relevant industries.
- Strong communication and problem-solving skills, with a proactive attitude.
- Previous multinational company experience is a plus.
- Detail-oriented, responsible, and able to work well under pressure.
Benefits
Compensation: Competitive packages with bonus programs.
Comprehensive Benefits: Retirement plans, health programs, life insurance, and more.
Work-Life & Flexibility: Support for maintaining a work-life balance.
Training & Development: Commitment to professional growth and learning.
Diversity: Embracing individual uniqueness and fostering inclusivity.
Procedure & Contact
If you are excited about this opportunity, please apply online through our career portal. Reference checks will be part of the recruitment process. Envalior is an Equal Opportunity Employer and values diversity in the workforce.
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