Customer Service Officer

2 weeks ago


Shanghai, Shanghai, China Envalior Full time

Established in 2023, Envalior is a global engineering materials powerhouse with a rich heritage of over 100 years. The company combines the expertise of DSM Engineering Materials and LANXESS High Performance Materials, offering unique and innovative solutions to the market.

Envalior is on a journey to shape the future and is seeking passionate individuals to join the team. If you thrive in a dynamic and collaborative environment, this opportunity might be for you We are currently looking for a Customer Service Officer to be part of our SCM team in Shanghai, China.

The Position

The Customer Service Officer will play a critical role in managing customer service activities, fostering strong relationships with internal teams, and aligning with the company's strategic goals.

Key Areas of Accountability / Responsibility

  • Ensure timely supply from all Envalior sites to customers.
  • Handle customer inquiries and complaints efficiently.
  • Collaborate with internal teams on customer setup and project sampling.
  • Propose improvements to enhance customer service based on OTC procedures and customer needs.
  • Utilize Envalior and customer E-portals for data management.
  • Other tasks assigned by the Line manager.

Requirements

  • University degree in supply chain, logistics, or related fields.
  • Proficiency in English and knowledge of international trade principles.
  • Experience with ERP systems, preferably SAP.
  • At least 1 year of work experience in relevant industries.
  • Strong communication and problem-solving skills, with a proactive attitude.
  • Previous multinational company experience is a plus.
  • Detail-oriented, responsible, and able to work well under pressure.

Benefits

Compensation: Competitive packages with bonus programs.

Comprehensive Benefits: Retirement plans, health programs, life insurance, and more.

Work-Life & Flexibility: Support for maintaining a work-life balance.

Training & Development: Commitment to professional growth and learning.

Diversity: Embracing individual uniqueness and fostering inclusivity.

Procedure & Contact

If you are excited about this opportunity, please apply online through our career portal. Reference checks will be part of the recruitment process. Envalior is an Equal Opportunity Employer and values diversity in the workforce.



  • Shanghai, Shanghai, China Envalior Full time

    Established in 2023, but with a combined heritage of over 100 years, Envalior is entering the market as a leading global engineering materials powerhouse offering novel and innovative solutions to today's world. Envalior brings together two highly complementary established players in DSM Engineering Materials and LANXESS High Performance Materials. We offer...


  • Shanghai, Shanghai, China BASF SE Full time

    Objectives: High quality monitoring of whole Order to Cash Process. Make sure order input and delivery in time. Take full responsibility of providing high quality and efficient customer service through daily customer management. Proactively manage the requirements from customers in in coordination with the sales, in order to secure and even expand business...


  • Shanghai, Shanghai, China BASF SE Full time

    = Objective = Process and monitor customer orders to ensure the define customer service levels are met. Improve operational excellence to enhance customer satisfaction. = Main Tasks = Prepare Sales Orderi. Master Data Maintenance, (Customer Master application / extension, CMIR, FIT). Process Orderi. Create, Change and Complete Sales Order accurately. ii....

  • Customer Services

    2 weeks ago


    Shanghai, Shanghai, China MAHLE Full time

    ./51/LP Your Roles & Responsibilities : Support field sales with satisfying customer needs and activities, provide full coordination with interacting functions. Ensure customer commercial terms, price levels are appropriate, coordination with pricing and sales team to ensuring any price issues are resolved Conduct receivables controlling to ensure...


  • Shanghai, Shanghai, China Danfoss Full time

    Job DescriptionDanfoss is seeking an enthusiastic Customer Service Representative to establish and maintain good relationships with customers on behalf of the company by taking complete responsibility for each customer account as assigned. You will ensure that all customers' requirements and needs are completely met while upholding the company vision and...

  • Customer Services

    4 weeks ago


    Shanghai, Shanghai, China MAHLE Full time

    ./51/LPYour Roles & Responsibilities:Support field sales with satisfying customer needs and activities, provide full coordination with interacting functions. Ensure customer commercial terms, price levels are appropriate, coordination with pricing and sales team to ensuring any price issues are resolved Conduct receivables controlling to ensure credits are...


  • Shanghai, Shanghai, China Dupont Full time

    En DuPont, trabajamos en cosas que importan, ya sea en proporcionar agua limpia a más de mil millones de personas en el planeta, producir materiales esenciales en los dispositivos tecnológicos cotidianos (desde smartphones hasta vehículos eléctricos) o proteger a los trabajadores de todo el mundo. Si deseas ser parte de una empresa multindustrial líder...


  • Shanghai, Shanghai, China tesa Full time

    What you will doDevelop and maintain strong relationships with potential customers at different organizational levelsAttend conferences, meetings, and industry events. Collaborate with cross-functional teams to strategize marketing campaigns and take charge of their executionEvaluate leads from marketing initiatives as business prospects, introduce tesa's...


  • Shanghai, Shanghai, China synthomer Full time

    MAIN RESPONSIBILITIES: • Handles direct orders (Customer as the importer of record), including purchasing order transferring, contract preparation, shipping schedule tracing, documentation checking & collecting & transferring, payment following up. • Conducts overall Order to Cash process for domestic deliveries ex toller's plant or local 3rd party...


  • Shanghai, Shanghai, China British Council Full time

    We support peace and prosperity by building connections, understanding and trust between people in the UK and countries worldwide. We work directly with individuals to help them gain the skills, confidence and connections to transform their lives and shape a better world in partnership with the UK. We support them to build networks and explore creative...


  • Shanghai, Shanghai, China Avantor Full time

    The Opportunity: Under limited supervision, act as resource to customers on requests and issues. Coordinate with other internal departments to resolve issues and follow through with client until completion. May take escalated calls from call center representative and use limited discretion/decision-making authority as needed to resolve customer issues....


  • Shanghai, Shanghai, China Arrow Electronics Full time

    Position:Customer Service RepresentativeJob Description:Key Responsibilities:All tasks to be carried out in a quality manner, consistent with the Company vision and values. Act as communication coordinator from the Service Centre towards assigned customers. Manage both EDI and manual customer order entry. Manage customer backlog: confirmation, reschedule,...


  • Shanghai, Shanghai, China Arrow Electronics Full time

    Position:Customer Service RepresentativeJob Description:Key Responsibilities:All tasks to be carried out in a quality manner, consistent with the Company vision and values. Act as communication coordinator from the Service Centre towards assigned customers. Manage both EDI and manual customer order entry. Manage customer backlog: confirmation, reschedule,...


  • Shanghai, Shanghai, China Danfoss Full time

    Job Responsibilities Responsibilities for this position include but are not limited to the following. Inbound calls from customers with various questions and inquiries about Danfoss's products and services. Partnering with customers in conversation over phone or email to determine what products they need and when. Collaborating with other sales,...


  • Shanghai, Shanghai, China Magna International Inc. Full time

    Job Number: 55737 Group: Magna Corporate Division: Magna IT China - Minhang Job Type: Trainee Location: SHANGHAI Group Description At Magna, we create technology that disrupts the industry and solves big problems for consumers, our customers, and the world around us. We're the only mobility technology company and supplier with complete expertise across the...


  • Shanghai, Shanghai, China Magna Full time

    Job Number: 55737 Group: Magna Corporate Division: Magna IT China - Minhang Job Type: Trainee Location: SHANGHAI Group Description At Magna, we create technology that disrupts the industry and solves big problems for consumers, our customers, and the world around us. We're the only mobility technology company and supplier with complete expertise across the...


  • Shanghai, Shanghai, China Dupont Full time

    At DuPont, we are working on things that matter; whether it's providing clean water to more than a billion people on the planet, producing materials that are essential in everyday technology devices from smartphones to electric vehicles, or protecting workers around the world. If you would like to be a part of a premier multi-industrial company that is...


  • Shanghai, Shanghai, China British Council Full time

    We support peace and prosperity by building connections, understanding and trust between people in the UK and countries worldwide.We work directly with individuals to help them gain the skills, confidence and connections to transform their lives and shape a better world in partnership with the UK. We support them to build networks and explore creative ideas,...


  • Shanghai, Shanghai, China TE Connectivity Full time

    At TE, you will unleash your potential working with people from diverse backgrounds and industries to create a safer, sustainable and more connected world. Job OverviewTE Connectivity's Customer Service Teams interact with customers, company sales and/or service representatives to handle a variety of pre-sales or post-sales service functions. They take and...


  • Shanghai, Shanghai, China Dupont Full time

    En DuPont, trabajamos en cosas que importan, ya sea en proporcionar agua limpia a más de mil millones de personas en el planeta, producir materiales esenciales en los dispositivos tecnológicos cotidianos (desde smartphones hasta vehículos eléctricos) o proteger a los trabajadores de todo el mundo. Si deseas ser parte de una empresa multindustrial líder...