Global Exams Services Officer

6 days ago

Shanghai, Shanghai, China British Council Full time

We support peace and prosperity by building connections, understanding and trust between people in the UK and countries worldwide.

We work directly with individuals to help them gain the skills, confidence and connections to transform their lives and shape a better world in partnership with the UK. We support them to build networks and explore creative ideas, to learn English, to get a high-quality education and to gain internationally recognised qualifications.

Working with people in over 200 countries and territories, we are on the ground in more than 100 countries. In 2021–22 we reached 650 million people.

Job Title: Global Exams Services Officer

Pay Band: 5 (from CNY 7,304 per month)
Country/Location: Shanghai, China
Department: Exams
Contract Type: Fixed term contract (3 years)
Closing Date: Sunday, 30 June :59 China Time (GMT +8)

Role Purpose:

• To deliver high quality examinations services for British Council Distribution Examinations (Professional, Educational and Entrance exams) in North and Central China through effective exam administration management, ensuring exam services are delivered in full compliance with all corporate standards and regulations set by examinations' boards.

Accountabilities:

• Coordinate with venue staff and test centre team to work collectively to ensure the successful delivery of high-quality examinations services to candidates with full compliance to the corporate standards and the requirements of the exam boards.


• Take proactive actions in the implementation of the British Council Examinations Quality Compliance & Assurance standards to ensure all confidential materials handling process is fully compliant.

• Assist with the development and continuous enhancement of operational delivery and test administration procedures.

• Be responsible for documentation filling, sorting and developing related document template.


• Prepare exam related administrative materials with 100% accuracy in accordance with exam board's requirement before the set deadline.

• Handle enquiries from customers in a professional and efficient manner as well as meeting the relevant corporate standards.

• Perform required financial activities (Purchase Order/Sales Order creation, Accrual, Income reconciliation, Finance tracking, exam record etc.) and support line manager in finance monitoring to ensure accuracy and compliance to statutory requirements and corporate standards.


• Ensure all duties are delivered in line with the British Council's policy on Child Protection and Equality, Diversity and Inclusion, and these is taken into account when planning and delivering activity.

• Other duties assigned by line manager.

• Manage information created and received in compliance with the British Council's information management standards, policies, the UK data protection principles and local legislation.

Role specific knowledge and experience:

• Experience in administration that required high level of attention to details and meeting strict deadlines.


• Demonstrable experience of project management

• Effective communication and engagement with children and their families

Requirements:

• Education: Bachelor's degree is required for the job holder.


• Language:

o English at Proficiency Level B2 (Aptis B2, IELTS 6.0 or equivalent)

o Chinese at Proficiency Level C1 (HSK 5 or equivalent)


• Job involves occasional unsocial hours, weekend work and travel within China for test delivery. Such requirements will be managed within HR guidelines, including work life balance policies.

• Condition of Employment:

Locally Recruited

Applications are welcomed from candidates currently in this location with a natural right to work.

Applications are also welcomed from candidates currently based in other British Council country offices. However, please note candidates must have a natural right to work in the country, on a permanent basis, as immigration clearance and/or on-going visa support is not provided by the British Council for this role. Relocation support is also not provided.

Benefits:

• Annual Leaves (on a pro-rata basis if the service period is less than one full year); public holidays

• Statutory benefits: national social insurance benefits and housing fund

• Other benefits: commercial insurance package including accidental insurance, life insurance, and supplementary medical insurance

• 13th month salary: staff who pass the probation and work for minimum of 6 months in a year will be entitled to annual bonus in December

• Performance-related pay: paid annually according to relevant performance review scheme

• Professional development opportunities

A connected and trusted UK in a more connected and trusted world.

Equality , Diversity, and Inclusion (EDI) Statement

The British Council is committed to policies and practices of equality, diversity and inclusion across everything we do. We support all staff to make sure their behaviour is consistent with this commitment. We want to address under representation and encourage applicants from under-represented groups, in particular, but not exclusively, on grounds of ethnicity and disability. All disabled applicants who meet the essential criteria are guaranteed an interview and we have Disability Confident Employer Status. We welcome discussions about specific requirements or adjustments to enable participation and engagement in our work and activities.

The British Council is committed to safeguarding children, young people and adults who we work with.

We believe that all children and adults everywhere in the world deserve to live in safe environments and have the right to be protected from all forms of abuse, maltreatment and exploitation as set out in article 19, UNCRC (United Nations Convention on the Rights of the Child) 1989.

Appointment to positions where there is direct involvement with vulnerable groups will be dependent on thorough checks being completed; these will include qualification checks, reference checks, identity & criminal record checks in line with legal requirements and with the British Council's Safeguarding policies for Adults and Children.

If you have any problems with your application please email

Please note: Applications to this role can only be considered when made through the Apply section of our careers website. Our 'ASK HR' email is only to be used in case of a technical issue encountered when applying through the careers website. Emails with supporting statements and CV/Resumes sent to this email address will not be reviewed and will be deleted.

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