See more Collapse

Customer Service Representative

2 months ago

Shanghai, Shanghai, China Dupont Full time

En DuPont, trabajamos en cosas que importan, ya sea en proporcionar agua limpia a más de mil millones de personas en el planeta, producir materiales esenciales en los dispositivos tecnológicos cotidianos (desde smartphones hasta vehículos eléctricos) o proteger a los trabajadores de todo el mundo.


Si deseas ser parte de una empresa multindustrial líder que ofrece soluciones sostenibles que aportan un valor y una finalidad reales, una empresa con espíritu de colaboración en la que se valora la diversidad de pensamiento y donde existe la creencia de que se trabaja mejor cuando se trabaja en equipo, DuPont es tu empresa.


¿POR QUÉ TRABAJAR EN DUPONT?
Nuestro objetivo es empoderar al mundo con innovaciones esenciales para crecer. Trabajamos en cosas que importan.


Tendrás la oportunidad de trazar tu camino, ponerte retos y adquirir nuevas capacidades para desarrollar una carrera profesional gratificante y enriquecedora.

Recompensamos a los empleados con una remuneración competitiva e incentivos para reconocer sus habilidades, competencias y contribuciones a los resultados del negocio.


Vive la experiencia de un entorno colaborativo en el que se celebra el trabajo en equipo con una flexibilidad que mejora el equilibrio y una atmósfera inclusiva que acoge a todos.


Conoce nuestra finalidad y hazla tuya mediante la aportación de innovaciones al mercado para mejorar el mundo, comparte un compromiso con la sostenibilidad para mejorar nuestro planeta y retribuye a las comunidades en las que trabajamos y vivimos.


Job Description:
Corporate M&M Business is currently seeking a Customer Service Representative to support its business in China.

A successful Customer Service Representative (CSR) must have a customer focused mindset, which enables her/him to deliver an excellent customer experience.

The CSR has complete ownership of the order management process from initial order entry to product delivery for her/his dedicated accounts.

The CSR interfaces with customers as well as internal and external functional partners. By building successful relationships, the CSR aligns multiple internal resources and capabilities, toward the goal of zero-defect customer experience.

Strong communication skills allow the CSR to translate the customers' needs into information upon which, in line with business service standards, the CSR, the business and other functions can make decisions and promptly act.

This position will need to cover two product lines in Korea so good Korean language skills in both speaking and writing will be strongly preferred.

He/she will report to the Regional Sales Operations Manager.

Responsibilities:
Customer Engagement and Order Management
Responsible for executing the following actions through SAP (P80 and P23) and process entry,
outputs,
deliveries/shipments,
credits/debits,
invoices,
quality notifications,
returns,
samples,

CSR is also responsible to archive all customer purchase orders and other relevant information pertaining to the order.
Pro-active follow-up with customers in case of order changes or issues
Build working relationships with commercial team partners to meet customer expectations
Analyze customer ordering patterns to anticipate customer needs
Respond to customer inquiries and complaints in a timely manner
Review daily reports to proactively address and resolve issues
Responsible for investigating and driving timely resolution of customer issues and disputes.
Make decisions for customers' return following a quality complaint within their assigned Delegation of Authority (DOA) limit

As part of the account team, relay all pertinent information gathered from the customer to the account manager (material forecasts, production schedule updates, customer organizational or personnel changes, order pattern variation, new project launch dates, etc.).

Business Processes
Work with asset Schedulers and other supply chain partners to assess and resolve material availability, supply issues, order management and prioritization
Engage sales team on customer issues and requests, pricing and approvals, followed by necessary actions to resolve
Coordinate with warehouse and logistics partners to manage expedites, special freight handling, daily deliveries/shipments
Create and maintain customer profiles and other documentation in single source of truth
Identify areas for process alignment and consistency across the customers managed by the CSR
Execute complex sales operations work processes through multiple systems and technology to support ad-hoc business requirements
Work with Sales and Technical Teams on quotes, pricing, order fulfillment issues, new parts development process and samples
Process new customer set up and changes to existing customer master data via CDR Database
Controls and Compliance
Adhere to policy and compliance standards
Understand and support both internal and external audit requirements
Provide timely responses for all control & audit requests, including month-end order to cash processes
Understand and support both internal and external audit requirements as it relates to customer service activities
Ensure internal teams are providing timely follow-up and resolution of complaints, especially in case of specific IATF / Quality Agreement with the customer
Responsible for taking action within assigned delegation of authority to perform SAP transactions (i.e. credits, returns, samples) while adhering to internal controls and SOX compliance

Competencies:

Building Sustainable Customer Relationships:
Makes customers and their needs a primary focus of one's actions; develop and sustain positive and productive customer relationships

Managing for Productivity:
Must possess strong organizational skills to provide accurate follow-up through completion of multiple concurrent tasks. Ability to monitor and review high volume of daily emails
Attention to detail & process discipline: accurate work attitude and thrive on process execution

Problem Solving:
Ability to engage and resolve detailed issues

Embracing Change:
Maintain effectiveness when experiencing major changes in work tasks or the work environment; approach change positively

Engagement:
Demonstrate a willingness to actively commit to one's work and to invest one's time, talent, and best efforts to accomplish organizational goals

Teamwork and Collaboration:
Work well in a team setting, embrace others' differences and constructive feedback

Communicating with Impact:
Possess professional verbal, written and phone communication skills to effectively engage with internal and external stakeholders. Required to have professional phone communications and interpersonal skills with multiple functional groups both internally and externally

Qualifications:
Good Korean/English language skills in both speaking and writing
Bachelor's degree preferred or equivalent work experience
SAP R/3 or other ERP system experience preferred
Previous experience with the Sales & Revenue process preferred
Knowledge in the trading business model and sufficient international trade preferred
Intermediate to high level Microsoft Office proficiency required (including Outlook, Excel, PowerPoint, Word and SharePoint)
Strong interpersonal and communication skills
Proactive and logic thinking, be able to work under pressure
Well organized and keep good documentation
Previous working experiences with Korean company will be strongly preferred

Únete a nuestra comunidad de talento para mantenerte conectado con nosotros

DuPont ofrece igualdad de oportunidades.

Se tendrá en consideración a los solicitantes cualificados sin importar la raza, el color de piel, la religión, la religión, el sexo, la orientación sexual, la identidad de género, el estado civil, la nacionalidad, la edad, la condición de veterano, la discapacidad o cualquier otro colectivo protegido.

Si necesita alguna ayuda razonable para buscar o solicitar un puesto, visite nuestra página de accesibilidad para consultar la información de contacto

We have other current jobs related to this field that you can find below

  • Customer Service Representative

    2 weeks ago

    Shanghai, Shanghai, China Arrow Electronics Full time

    Position:Customer Service RepresentativeJob Description:Key Responsibilities:All tasks to be carried out in a quality manner, consistent with the Company vision and values. Act as communication coordinator from the Service Centre towards assigned customers. Manage both EDI and manual customer order entry. Manage customer backlog: confirmation, reschedule,...

  • Customer Service Representative

    3 weeks ago

    Shanghai, Shanghai, China Arrow Electronics Full time

    Position:Customer Service RepresentativeJob Description:Key Responsibilities:All tasks to be carried out in a quality manner, consistent with the Company vision and values. Act as communication coordinator from the Service Centre towards assigned customers. Manage both EDI and manual customer order entry. Manage customer backlog: confirmation, reschedule,...

  • Customer Service Representative

    4 weeks ago

    Shanghai, Shanghai, China Danfoss Full time

    Job DescriptionDanfoss is seeking an enthusiastic Customer Service Representative to establish and maintain good relationships with customers on behalf of the company by taking complete responsibility for each customer account as assigned. You will ensure that all customers' requirements and needs are completely met while upholding the company vision and...

  • Customer Service Representative

    2 weeks ago

    Shanghai, Shanghai, China Danfoss Full time

    Job Responsibilities Responsibilities for this position include but are not limited to the following. Inbound calls from customers with various questions and inquiries about Danfoss's products and services. Partnering with customers in conversation over phone or email to determine what products they need and when. Collaborating with other sales,...

  • Customer Service Representative

    1 month ago

    Shanghai, Shanghai, China Dupont Full time

    At DuPont, we are working on things that matter; whether it's providing clean water to more than a billion people on the planet, producing materials that are essential in everyday technology devices from smartphones to electric vehicles, or protecting workers around the world. If you would like to be a part of a premier multi-industrial company that is...

  • Customer Service Representative

    4 weeks ago

    Shanghai, Shanghai, China Dupont Full time

    En DuPont, trabajamos en cosas que importan, ya sea en proporcionar agua limpia a más de mil millones de personas en el planeta, producir materiales esenciales en los dispositivos tecnológicos cotidianos (desde smartphones hasta vehículos eléctricos) o proteger a los trabajadores de todo el mundo. Si deseas ser parte de una empresa multindustrial líder...

  • Customer Service Representative

    2 weeks ago

    Shanghai, Shanghai, China synthomer Full time

    MAIN RESPONSIBILITIES: • Handles direct orders (Customer as the importer of record), including purchasing order transferring, contract preparation, shipping schedule tracing, documentation checking & collecting & transferring, payment following up. • Conducts overall Order to Cash process for domestic deliveries ex toller's plant or local 3rd party...

  • Customer Support Representative

    2 weeks ago

    Shanghai, Shanghai, China RELX Full time

    About the Role Customer Support Representative is crucial for seamless operations and exceptional customer service. They coordinate support activities and operational tasks to ensure customer satisfaction and efficient business processes. Responsibilities To provide ICIS customers with a high level of customer services responding to all enquires...

  • customer service specialist ii

    2 months ago

    Shanghai, Shanghai, China TE Connectivity Full time

    At TE, you will unleash your potential working with people from diverse backgrounds and industries to create a safer, sustainable and more connected world. Job OverviewTE Connectivity's Customer Service Teams interact with customers, company sales and/or service representatives to handle a variety of pre-sales or post-sales service functions. They take and...

  • Customer Support Representative

    2 weeks ago

    Shanghai, Shanghai, China RELX Full time

    Would you like to provide first-class guidance and support to the customer? Do you enjoy delivering exceptional service to our customers? About the Business At ICIS, our mission is to optimize the world's resources. We help companies make strategic, sustainable decisions by bringing transparency to markets across the world. We create a...

  • Customer Service Representative

    2 weeks ago

    Shanghai, Shanghai, China Thermo Fisher Scientific Full time

    : Check booking document aligned to booking policy. Sales contract negotiation with customers on commercial Terms & Credit.

  • Senior Customer Service Representative

    2 weeks ago

    Shanghai, Shanghai, China Thermo Fisher Scientific Full time

    : Check booking document aligned to booking policy. Sales contract negotiation with customers on commercial T&C .

  • Customer Service Representative

    1 month ago

    Shanghai, Shanghai, China Dupont Full time

    At DuPont, we are working on things that matter; whether it's providing clean water to more than a billion people on the planet, producing materials that are essential in everyday technology devices from smartphones to electric vehicles, or protecting workers around the world. If you would like to be a part of a premier multi-industrial company that is...

  • Sr Rep- Customer Service

    2 weeks ago

    Shanghai, Shanghai, China Avantor Full time

    The Opportunity: Under limited supervision, act as resource to customers on requests and issues. Coordinate with other internal departments to resolve issues and follow through with client until completion. May take escalated calls from call center representative and use limited discretion/decision-making authority as needed to resolve customer issues....

  • Sales / Customer Service

    2 weeks ago

    Shanghai, Shanghai, China tesa Full time

    What you will doDevelop and maintain strong relationships with potential customers at different organizational levelsAttend conferences, meetings, and industry events. Collaborate with cross-functional teams to strategize marketing campaigns and take charge of their executionEvaluate leads from marketing initiatives as business prospects, introduce tesa's...

  • Sr. Customer Insights Manager

    2 weeks ago

    Shanghai, Shanghai, China Amazon Information Service (Beijing) Co., Ltd. (Shanghai Branch) Full time

    Amazon's Customer Experience and Business Trends (CXBT) is seeking a Senior Product Manager - Technical to directly influence the direction of Amazon products, specifically in AWS, through the customer experience lens. We seek a technically proficient person to join our CN team working with AWS leadership (both in CN and globally) to deliver innovative and...

  • Customer Service Officer

    2 weeks ago

    Shanghai, Shanghai, China Envalior Full time

    Established in 2023, Envalior is a global engineering materials powerhouse with a rich heritage of over 100 years. The company combines the expertise of DSM Engineering Materials and LANXESS High Performance Materials, offering unique and innovative solutions to the market.Envalior is on a journey to shape the future and is seeking passionate individuals to...

  • Officer, Customer Service

    4 weeks ago

    Shanghai, Shanghai, China BASF SE Full time

    Objectives: High quality monitoring of whole Order to Cash Process. Make sure order input and delivery in time. Take full responsibility of providing high quality and efficient customer service through daily customer management. Proactively manage the requirements from customers in in coordination with the sales, in order to secure and even expand business...

  • Customer Services

    2 weeks ago

    Shanghai, Shanghai, China MAHLE Full time

    ./51/LP Your Roles & Responsibilities : Support field sales with satisfying customer needs and activities, provide full coordination with interacting functions. Ensure customer commercial terms, price levels are appropriate, coordination with pricing and sales team to ensuring any price issues are resolved Conduct receivables controlling to ensure...

  • Customer Services

    4 weeks ago

    Shanghai, Shanghai, China MAHLE Full time

    ./51/LPYour Roles & Responsibilities:Support field sales with satisfying customer needs and activities, provide full coordination with interacting functions. Ensure customer commercial terms, price levels are appropriate, coordination with pricing and sales team to ensuring any price issues are resolved Conduct receivables controlling to ensure credits are...