Senior Manager, Head of Account Management, Seller Compliance

2 weeks ago

Shanghai, Shanghai, China Amazon Full time

At Amazon, we strive to be Earth's most customer-centric company, and our Asia Global Selling (AGS) team is at the forefront of this mission, providing an exceptional experience for our Sellers worldwide. Join us and contribute to shaping the future of e-commerce compliance, innovating to simplify the path for Sellers to meet regulatory requirements across 14 countries, while elevating the quality and safety of our selection. Are you passionate about providing exceptional customer service and building seamless experiences for Sellers? We're seeking a talented and forward-thinking senior leader to spearhead our Seller Compliance efforts and play a key role in this endeavor.

We obsess over delivering world-class support, predicting Sellers' needs before they arise, and providing innovative solutions to help them better serve their customers. In this role, you will lead cross-region Account Manager teams in China, reporting directly to the Head of Seller Quality & Compliance under the AGS PMO organization. As a seasoned manager with a reputation for hiring and developing top talents, you will leverage your expertise in international business, product and program management, and e-commerce to drive success, paving the way for a simple and frictionless journey for our Sellers to comply with the regulatory requirements across the globe.

The ideal candidate will have a proven track record of driving results, exceptional analytical thinking abilities to devise and formulate cutting-edge initiatives, and the capacity to transform them into actionable plans. You will be adept at multitasking, managing multiple complex programs, products, and processes simultaneously. Known for building strong cross-functional and global relationships, you will professionally represent AGS business and Sellers' needs/perspectives to various stakeholders, capable of influencing across multiple company organizations. Thriving in a fast-paced, dynamic, and often ambiguous environment, you will insist on the highest standards while maintaining an "invent and simplify" mental model.

Key job responsibilities

Key Responsibilities:


• Develop and execute the overall strategy and operations for driving Seller Compliance.


• Hire, coach, and develop high-performing Account Manager teams across 4 cities in China to meet business goals and drive continuous improvement.


• Build trusted advisor relationships with key influencers in the cross-border e-commerce community and decision-makers.


• Implement a Voice-of-the-Seller feedback mechanism to influence product roadmaps, features, and address pain points.


• Align and influence internal and external global partner teams to build best-in-class solutions that simplify compliance for Sellers.


• Exhibit strong leadership presence and command during meetings, effectively communicating with executives up to VP+ levels globally.


• Operate with significant autonomy and discretion, making critical business decisions in routine Seller engagements.


• Acquire and maintain comprehensive knowledge of compliance regulations across Amazon's global presence.


• Serve as the single-threaded owner for all CN2WW business reviews on the Compliance domain, with regular Director and VP interaction.


• Localize international best practices and export best practices developed in China as an active member of the Global Selling organization.

Basic Qualifications:


• 10+ years of experience in sales, account management, or partner management within e-commerce or technology sectors.


• Proven leadership skills with the ability to recruit, train, and foster high-performing teams.


• Excellent analytical and planning abilities to design and oversee programmatic business development efforts.


• Successful track record of initiating and implementing cross-functional projects.


• Proven ability to manage complex, strategic cross-functional partnerships, and collaborate with external industry-leading influencers and partners.


• Strong persuasion skills and ability to drive consensus across multiple stakeholders.


• Ability to balance high-level strategic thinking with hands-on tactical execution.


• Adept at managing multiple priorities in a fast-paced and ambiguous environment with a strong bias for action.


• Data-driven and analytical mindset, with the ability to back up ideas with facts and assess performance drivers.


• Adherence to high standards and a customer-centric approach.


• Entrepreneurial spirit with a sense of urgency and willingness to take calculated risks.


• Strong verbal and written communication skills, with fluency in Chinese and English.

Preferred Qualifications:


• Experience with cross-border e-commerce compliance, product compliance, trade compliance, or global tax/European Value Added Tax (VAT).


• Ability to think strategically and execute methodically, making data-driven decisions.


• Highly analytical, with demonstrated ability to convert raw data into actionable insights and recommendations.


• Excellent communicator, with a track record of using writing to drive decisions and outcomes.


• Flexibility to work across multiple time zones and languages.

We are open to hiring candidates to work out of one of the following locations:

Shanghai, 31, CHN

Basic Qualifications

Knowledge and Skills

  • Experience successfully leading and developing teams of direct and indirect reports.
  • Proven track-record as individual contributor in fostering key client relationships and hitting quotas/targets.
  • Self-motivated, results-driven and autonomous taking responsibility for achieving targets.
  • Strong analytic and project management skills.
  • Proven ability to work with global and cross-functional teams across business-development, marketing, operations, product development, legal teams, etc.
  • Good balance between strategic/analytical skills and operational execution.
  • Excellent written and verbal communication skills with the ability to persuade, convince and explain complex concepts up to Director/VP level.
  • Ability to juggle multiple priorities and make things happen in a fast-paced, dynamic environment; bias for action.
  • Adherence to high-standards and backbone in support of customers.

Basic Qualifications

  • Language: Chinese and English
  • 10+ years of relevant experience in retail or account management, with a proven track record of managing high performing teams and projects.
  • 3+ years in hiring and developing people/team.
  • University Degree required.
  • Experience in business development/sales/consulting (top-tier firm), preferably in the technology, internet and e-commerce sectors
  • Success managing dynamic account portfolios

Preferred Qualifications

  • Experience with cross border e-commerce compliance on product compliance, trade compliance or global tax/European Value Added Tax (VAT) a plus.

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