Senior Manager, Head of Account Management, Seller Compliance
2 weeks ago
At Amazon, we are dedicated to being the most customer-centric company on Earth, and our Asia Global Selling (AGS) team plays a crucial role in achieving this goal, offering an outstanding experience to our Sellers worldwide.
Join our team and help shape the future of e-commerce compliance. We are committed to simplifying the process for Sellers to meet regulatory standards in 14 countries, while enhancing the quality and safety of our product selection.
If you are enthusiastic about delivering exceptional customer service and creating seamless experiences for Sellers, we are looking for a skilled and innovative senior leader to lead our Seller Compliance initiatives and contribute significantly to our mission.
We are passionate about providing top-notch support, anticipating Sellers' needs, and offering creative solutions to help them enhance their customer service.
In this position, you will manage cross-regional Account Manager teams in China, reporting directly to the Head of Seller Quality & Compliance within the AGS PMO organization.
As an experienced manager known for hiring and developing top talent, you will utilize your expertise in international business, product and program management, and e-commerce to drive success and facilitate a smooth journey for our Sellers to comply with global regulations.
The ideal candidate will have a strong track record of achieving results, exceptional analytical skills to develop cutting-edge initiatives, and the ability to translate them into actionable plans.
You should excel at multitasking, overseeing multiple complex programs, products, and processes simultaneously. Building solid cross-functional and global relationships is key, as you will represent AGS business and Sellers' needs to various stakeholders, with the capacity to influence across different company departments.
Thriving in a fast-paced, dynamic environment is essential, where you will maintain high standards and embrace an 'invent and simplify' mindset.
Key Job Responsibilities:
- Develop and execute the overall strategy and operations for driving Seller Compliance.
- Hire, coach, and develop high-performing Account Manager teams across 4 cities in China to meet business goals and drive continuous improvement.
- Build trusted advisor relationships with key influencers in the cross-border e-commerce community and decision-makers.
- Implement a Voice-of-the-Seller feedback mechanism to influence product roadmaps, features, and address pain points.
- Align and influence internal and external global partner teams to build best-in-class solutions that simplify compliance for Sellers.
- Exhibit strong leadership presence and command during meetings, effectively communicating with executives up to VP+ levels globally.
- Operate with significant autonomy and discretion, making critical business decisions in routine Seller engagements.
- Acquire and maintain comprehensive knowledge of compliance regulations across Amazon's global presence.
- Serve as the single-threaded owner for all CN2WW business reviews on the Compliance domain, with regular Director and VP interaction.
- Localize international best practices and export best practices developed in China as an active member of the Global Selling organization.
Basic Qualifications:
- 10+ years of experience in sales, account management, or partner management within e-commerce or technology sectors.
- Proven leadership skills with the ability to recruit, train, and foster high-performing teams.
- Excellent analytical and planning abilities to design and oversee programmatic business development efforts.
- Successful track record of initiating and implementing cross-functional projects.
- Proven ability to manage complex, strategic cross-functional partnerships, and collaborate with external industry-leading influencers and partners.
- Strong persuasion skills and ability to drive consensus across multiple stakeholders.
- Ability to balance high-level strategic thinking with hands-on tactical execution.
- Adept at managing multiple priorities in a fast-paced and ambiguous environment with a strong bias for action.
- Data-driven and analytical mindset, with the ability to back up ideas with facts and assess performance drivers.
- Adherence to high standards and a customer-centric approach.
- Entrepreneurial spirit with a sense of urgency and willingness to take calculated risks.
- Strong verbal and written communication skills, with fluency in Chinese and English.
Preferred Qualifications:
- Experience with cross-border e-commerce compliance, product compliance, trade compliance, or global tax/European Value Added Tax (VAT).
- Ability to think strategically and execute methodically, making data-driven decisions.
- Highly analytical, with demonstrated ability to convert raw data into actionable insights and recommendations.
- Excellent communicator, with a track record of using writing to drive decisions and outcomes.
- Flexibility to work across multiple time zones and languages.
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Shanghai, Shanghai, China Amazon Full timeAt Amazon, we strive to be Earth's most customer-centric company, and our Asia Global Selling (AGS) team is at the forefront of this mission, providing an exceptional experience for our Sellers worldwide. Join us and contribute to shaping the future of e-commerce compliance, innovating to simplify the path for Sellers to meet regulatory requirements across...
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Shanghai, Shanghai, China Amazon Full timeAt Amazon, we strive to be Earth's most customer-centric company, and our Asia Global Selling (AGS) team is at the forefront of this mission, providing an exceptional experience for our Sellers worldwide. Join us and contribute to shaping the future of e-commerce compliance, innovating to simplify the path for Sellers to meet regulatory requirements across...
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Shanghai, Shanghai, China Amazon Full timeAt Amazon, we strive to be Earth's most customer-centric company, and our Asia Global Selling (AGS) team is at the forefront of this mission, providing an exceptional experience for our Sellers worldwide. Join us and contribute to shaping the future of e-commerce compliance, innovating to simplify the path for Sellers to meet regulatory requirements across...
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