Senior Technical Support Engineer

2 weeks ago

Shanghai, Shanghai, China Ansys Full time
Requisition #: 13909Our Mission: Powering Innovation That Drives Human AdvancementWhen forward-thinking companies want to test how their revolutionary ideas will perform, they bridge the gap between design and reality with Ansys simulation. For over five decades, Ansys software has empowered innovators in various industries to push boundaries by leveraging the predictive capabilities of simulation. Whether it's in sustainable transportation, cutting-edge semiconductors, satellite systems, or life-saving medical devices, the next significant advancements in human progress will be fueled by Ansys.Innovate With Ansys, Fuel Your Career.Summary/Role PurposeJoin the Ansys Customer Excellence team to assist our customers with all aspects of their real-world engineering simulation projects and integrating Ansys software into their design processes to enhance Ansys' business. Utilize advanced engineering expertise to offer technical post-sales support, tackle various technical challenges, and relay customer feedback to enhance Ansys products. Become a valuable member of our dynamic team of passionate engineers dedicated to delivering top-notch solutions to our customers, expanding your simulation knowledge, experience, and impact on both our customers and Ansys' success.Key Duties and Responsibilities
  • Utilize advanced engineering skills and simulation techniques to provide top-tier technical support to customers and Channel Partners
  • Follow support protocols to deliver high-quality, prompt customer service leading to satisfaction
  • Develop expertise in one or more simulation domains
  • Provide input for product enhancement, submit defect reports, and validate fixes following defect reporting protocols. Engage in field testing of new releases to ensure new features meet customer needs
  • Support Sales and Marketing through demos, webinars, online training, and other activities as necessary
  • Contribute to strategic team and company initiatives as required
Minimum Education/Certification Requirements and Experience
  • Minimum educational attainment: BS, MS, or PhD in Mechanical/Chemical/Aerospace/Electrical Engineering or related field
  • Minimum years of professional experience in an engineering software environment: 5 years post Bachelor's, 3 years post Master's, or straight out of a PhD program
  • Experience with Ansys software or familiarity with other commercial CAE, CAD, EDA, PLM software packages
  • Expertise in one or more Ansys simulation tools
  • Strong problem-solving skills, effective interpersonal and communication abilities, proficient in English
  • Excellent organizational and time management capabilities, a sense of urgency
  • Exhibit professionalism, business acumen, and a drive for success
  • 2 years of experience in using finite volume or finite element techniques for simulating fluid flows
  • 2 years of hands-on experience in CFD modeling of industrial applications utilizing tools like Ansys Fluent or equivalent
  • 2 years of experience in CFD modeling of fluids and thermal systems
  • 2 years of experience in acoustics modeling
  • Skilled in workflow customization or automation using programming languages such as C++, Python
  • 2 years of experience with parallel computing
Preferred Qualifications and Skills
  • Preferred educational background and professional experience in an engineering software environment: 8 years post Bachelor's, 6 years post Master's, or 3 years post PhD
  • 2 years of experience in customer-facing roles involving engineering simulation software, demonstrating proficiency in identifying customer needs, communicating solutions effectively, and delivering results
  • Ability to travel nationally up to 10% of the time
  • Additional preferred qualifications specific to the advertised positionAt Ansys, we understand that making a difference in the world requires vision, expertise, and collaboration. We foster innovation, cultivate connections, and support each other in realizing our full potential. We are a unified Ansys, guided by our commitments to stakeholders, the principles shaping our teamwork, and our dedication to achieving impactful outcomes.
Standing as ONE Ansys, we drive innovation that propels human progress.Our Commitments:
  • Astonish with groundbreaking products and solutions
  • Empower our customers to achieve remarkable success
  • Operate with integrity
  • Ensure employee well-being and shareholder prosperity
Our Values:
  • Adaptability: Embrace the future with openness
  • Courage: Advance boldly with passion
  • Generosity: Share, listen, serve generously
  • Authenticity: Be true to yourself, fortify our collective strength
Our Actions:
  • We set ambitious objectives
  • We collaborate seamlessly as a unit
  • We showcase expertise
  • We deliver exceptional results
INCLUSION IS EMBEDDED IN OUR FOUNDATION
We recognize that diverse perspectives lead to enhanced outcomes. We are dedicated to nurturing a workplace that thrives on inclusivity by welcoming individuals from all backgrounds, identities, and walks of life to an environment where diversity, equity, inclusion, and belonging flourish.EMBRACE THE FUTURE OF YOUR CAREER AT ANSYSAt Ansys, you will interact with some of the brightest minds and most innovative leaders worldwide. Together, we aspire to revolutionize the world through cutting-edge technology and transformative solutions. With a prestigious track record of collaborating with top-tier companies globally, Ansys upholds high standards met by individuals ready to confront challenges head-on. Our team is dedicated to pushing the boundaries of simulation technology, empowering our customers to swiftly and cost-effectively translate their design visions into successful, pioneering products.At Ansys, the focus is on learning, exploring, and collaborating. It's about anticipating the future as much as achieving current milestones. It's the fusion of intellectual rigor with strategic vision and tangible outcomes that truly impact real individuals in tangible ways. All of this thrives within a work environment grounded in respect, autonomy, and ethical practices.SHAPING A PLACE WE TAKE PRIDE IN
Ansys is a proud S&P 500 company and a member of the NASDAQ-100. We boast numerous accolades, such as being ranked as a Most Loved Workplace globally by Newsweek and receiving the Gold Stevie Award. As an America's Most Responsible Companies honoree, our accolades also include recognition in Fast Company's World Changing Ideas and multiple Great Place to Work certifications.

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