Lead Technical Support Engineer

2 weeks ago

Shanghai, Shanghai, China GE Aerospace Full time

Job Description Summary

This function supports our aircraft engine and systems product lines and with a 24/7 on shift team in the GE Aviation Fleet Support Shanghai. In this role, you will develop practical and innovative ways to identify and meet goals and responsible for support of global operations. Also, you will utilize your understanding and experience to solve customer issues and develop proactive solutions to the fleet.

Job Description

Essential Responsibilities:

  • Provide technical response and assistance in a timely manner to the customers in the operation, inspection, maintenance, and repair of product lines
  • Respond to phone calls and emails from customers and GE Field Service Engineers (FSE) to resolve field issues
  • Assist the customer with Aircraft on Ground (AOG) spare part support and issue resolution
  • Facilitate meetings with cross function focal for AOG recovery plan
  • Manage escalations that arise during operations
  • Lead collaboration with counterparts and partners, make sure flowless turnover and continuous process improvement

Qualifications/Requirements:

  • Bachelor's degree from an accredited university or college with at least 8 of experience in aviation industry is required
  • Must be fluent in Chinese and English
  • Proficient in MS Office applications, such as Excel and PowerPoint
  • Must be highly motivated, self-directed individual with a strong work ethic and proven abilities to manage multiple projects simultaneously
  • Proven ability to establish productive working relationships in a cross-functional team environment
  • Proven written and verbal communication skills
  • Effective problem identification and solution skills

Desired Characteristics:

  • Humble: respectful, receptive, agile, eager to learn
  • Transparent: shares critical information, speaks with candor, contributes constructively
  • Focused: quick learner, strategically prioritizes work, committed
  • Leadership ability: strong communicator, decision-maker, collaborative
  • Problem solver: analytical-minded, challenges existing processes, critical thinker

Additional Information

Relocation Assistance Provided: No


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