Technical Support Manager, Sleep

4 weeks ago

Shanghai, Shanghai, China Philips Full time
Job TitleTechnical Support Manager, Sleep & Respiratory CareJob Description

In this role, you have the opportunity to make life better

Looking at the challenges the world is facing today Philips' purpose has never been more relevant. So whatever your role, if you share our passion for helping others, you'll be working towards creating a better and fairer future for all.

You are responsible for

  • Leading technical support team to guarantee S&RC product service delivery standardly.
  • Bridging global service guidance and localization. Continuously optimizing service operation to make service as one of the business advantages.
  • Authorizing and training local service providers to deliver service as well.
  • Keeping patient safety and quality as top priorities, collecting product performance feedback and reporting to product manager in time.
  • Sparing parts / service rules and product lifecycle management.
  • Team management and budget management of technical support team.

You are a part of

Sleep and Respiratory Service Excellence team. You would report to Service Excellence Leader. Meanwhile, there are 6 technical support engineers reporting to you directly.

To succeed in this role, you'll need a customer-first attitude and the following

  • Bachelor's degree and >5 years of medical device industry experience, at least 2 years' team management experience.
  • Advanced knowledge of medical device service.
  • High sensitivity of patient safety and quality, customer unmet needs, customer satisfaction.
  • Business result-oriented, intercultural sensitivity, quick learner, and resourceful self-starter.
  • Positive attitude, hard-working, self-motivated, able to work under high pressure.
  • Good communication and cross-function cooperation skills.
  • Good command of English in writing and speaking.
  • Able to travel extensively within China (about 30%)

How we work at Philips
Our newly-adopted hybrid work concept fuses flexibility with collaboration to deliver great outcomes for our people and our customers. We are embracing an approach wherein we spend more time together than apart – which for full-time employees translates to an average of at least 3 days working from the office and up to 2 days from home – for our hybrid roles.
Hybrid work flexibility means people can meet the changing demands of work and home in the most balanced, productive, and healthy way. Hybrid work flexibility means people can meet the changing demands of work and home in the most balanced, productive, and healthy way.

Our hybrid working model is defined in 3 ways:
We believe in the importance of impactful collaboration: There's a certain energy when everyone's in the same room that can heighten idea generation and creative friction needed for problem-solving.
We embrace flexibility: Choosing where, when and how to work can vary according to task and team schedules. Flexibility isn't office or online, it means choosing the space that works best for you, your teams and our customers on a case-by-case basis.
We want to be at our best: The way we work and our workspaces are designed to support our well-being, offer career advancement opportunities, and enable us to be at our best.

Why should you join Philips?

Working at Philips is more than a job. It's a calling to create a healthier society through meaningful work, focused on innovative, customer-first health technology solutions. Help us improve the health and well-being of billions of people, every year. Ultimately creating a career that no one could have planned for. Even you.

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