Senior Manager FRS Retail Operations, TS

4 weeks ago

Shanghai, Shanghai, China adidas Full time

Purpose & Overall Relevance for the Organization:

Play a critical role to drive brand direction, customer business growth; Ensuring proper execution of established policies, procedures, initiatives, and directives.

KEY RESPONSIBILITIES:

Planning

  • Plan district objectives with account sales team;
  • Plan regional objectives with Senior Director Retail Operations
  • Plan actions plans to reach targeted KPI's
  • Plan retail relevant strategies and projects to drive market share and retail excellence

Management

  • Take full ownership of the region and its commercial success through cooperation with account sales team
  • Plan and prioritize efficient store visits to strengthen brand stand execution in store
  • Manage delivery of retail KPIs and financial KPIs (qualitative and quantitative) in customer
  • Ensure proper in-store Brand execution, according to established standards and directives, in all stores within customer
  • Pro-actively analyze sell-through figures and develop action plans with regional ops team to achieve productivity target
  • Develop and roll out retail operation tools to maximize operation efficiency
  • Enhance connection with FRS customers operation HQ

System and Processes

  • Manage retail KPI's and tracking/reporting systems
  • Ensure operational system efficiency and training

People Management

  • Create a high-performance culture by setting clear expectations, analyzing performance and giving appropriate and prompt feedback, including actively managing poor performance
  • Ensure compliance to established HR policies and procedures
  • Coordinate with HR on relevant HR projects like internal referral, performance review, succession planning, etc.
  • Deliver HR relevant KPIs such as filling rate, attrition rate, personnel cost and productivity etc.

Training and Development

  • Identify and recommend training & development needs for customer's store
  • Ensure quality & efficiency of training within customer's store

KPI's

  • Operational KPIs (Net sale and retail formula)
  • In-Store Consumer Satisfaction
  • In-store retail excellence execution

Knowledge, Skills and Abilities:

  • Excellent planning & organizational skills
  • Strong management skills
  • Excellent interpersonal/communication skills
  • Results oriented
  • Consumer service oriented
  • Team player
  • Able to multi-task

Requisite Education and Experience / Minimum Qualifications:

  • Minimum 5 years' experience in regional management
  • Minimum 8 years' experience in a retail multinational company
  • Bachelor's degree required and advanced degree in business or related fields preferred
  • Strong experience of people and retail operation management
  • Fluent in English and Mandarin
  • Strong presentation skills

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