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Manager, GDM APAC Support

1 month ago

Shanghai, Shanghai, China Hilton Full time

With thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we offer the millions of travellers who stay with us every year a welcome they will never forget. In addition to our flagship brand, Hilton Hotels & Resorts, the family of brands includes Waldorf Astoria, LXR, Conrad, Canopy, Curio Collection, DoubleTree, Hilton Garden Inn, Hampton and many others.

As the Manager of Support for the Asia Pacific region, you will analyze and support the revenue management and distribution aspects of business initiatives and provide support for both hotel level and above property staff members. You will also ensure standards for rate plans, rates, product sequencing, and other related processes supported by the teams are enforced, and liaise with stakeholders, manage timelines, and ensure regional business considerations and needs are communicated to relevant departments worldwide.

What will I be doing?

· Communicate with stakeholders globally on project process and liaise w/ various departments delivering projects

· Collaborate with teams globally to define projects, agree upon timelines, and communicate progress

· Maintain and quality check offers in CRS, GDS, and direct distribution channels

· Support hotel inquiries via e-mail and ticket submission processes and document findings thoroughly

· Support other functions within the broader GDM team when demand is high through equitable workload distribution

· Proactively audit and analyze Special Rate Plans (SRPs), rates, and accounts across all distribution channels on a regular basis for issues

· Work with other corporate teams on special project/program requests that impact CRS, GDS, and direct distribution channels

· Create and maintain internal and external training and technical documentation for team-facing and hotel-facing processes

· Work with external vendors to document issues and enhancement requests and follow project management methodologies to resolve

We are seeking problem solvers, who are passionate about growing market share in a dynamic industry and who love to combine their business insight with innovative technology. We believe success in this role will demonstrate itself through the following attributes and skills:

· Collaborative and organized teammates, who build positive relationships and trust

· Creative thinkers, who strive to gain the latest knowledge of hospitality industry trends, competitive pricing, and new product offerings

· Multi-taskers, who manage multiple priorities well under time constraints, effectively executing concurrent demands

· Persuasive communicators, who will positively influence Hilton's partners and who will communicate effectively at all levels

· Self-starters, who take initiative in implementing goals and possesses adaptability to change

· Accountable individuals who effectively communicate results and recommend improvements

To fulfill this role successfully, you should demonstrate the following minimum qualifications:

· BA/BS Bachelor's Degree

· 5+ years' work experience in the travel industry, distribution systems, project management

· Knowledge of SQL, Miro, Mural, Smartsheet

· Technical /Vendor-specific courses or certifications

· Excellent written and verbal communication skills

· Ability to communicate in both Mandarin and English

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from legendary luxury hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all

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