Manager, Brand Support Openings

4 weeks ago

Shanghai, Shanghai, China Hilton Full time

What will I be doing?

  • The Manager, Brand Support Openings & Transitions plays a key role in ensuring the efficient onboarding and maintenance of China MLA All Suite and Focused Service Hotels in Hilton systems and relevant distribution channels.
  • Primary contact for key MLA stakeholders, leading communications and relationship management related to the MLA opening process.
  • Developing a support model for APAC Brand Opening organization aligned with brand growth and strategic priorities.
  • Collect, verify, and enter content in English and Chinese, execute quality reviews, and ensure timely workflow execution.
  • Collaborate with enterprise teams to meet opening dates and resolve issues.
  • Lead discussions on technology utilization for efficiency enhancement.
  • Provide project support for APAC Opening pipeline initiatives and Brand growth.

Related to MLA opening management:

  • Lead contact for China Hampton and Home2 Management partners.
  • Collect, verify, and submit content for action in Hilton systems.
  • Coordinate and quality review builds and processes with third-party entities.
  • Ensure dual language websites are created, content is loaded and optimized.
  • Complete and distribute status reporting to track milestones.
  • Provide ongoing customer support for onboarding and maintenance requests.

Related to APAC enterprise Brand Opening support:

  • Manage, monitor, and develop reports for process auditing.
  • Recommend improvements through performance metrics analysis and innovation.
  • Collaborate with stakeholders and support the onboarding of hotels.
  • Conduct daily activities including monitoring workflows, managing timelines, and organizing communications.
  • Coordinate additional support with internal departments.
  • Enhance Global Openings tool for improved efficiency.

What are we looking for?

  • Minimum Education: College degree or equivalent work experience.
  • Minimum Years of Experience: 3 years in hotel industry, handling multiple projects.
  • Fluent in written and verbal Mandarin business Chinese.
  • Management Experience: project or opening hotel management.
  • Minimum 2 years of hotel industry experience in a commercial hotel management or supervisory role.

What will it be like to work for Hilton?

Hilton is a global hospitality company known for exceptional accommodations and service. With a dedication to providing remarkable guest experiences, Hilton offers a range of hospitality options worldwide.

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