Commercial Manager North China, Greater China

1 month ago

Shanghai, Shanghai, China Hilton Full time

With thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we offer the millions of travellers who stay with us every year a welcome they will never forget. In addition to our flagship brand, Hilton Hotels & Resorts, the family of brands includes Waldorf Astoria, LXR, Conrad, Canopy, Curio Collection, DoubleTree, Hilton Garden Inn, Hampton and many others.

If you appreciate the impact global travel can have on the world, you may be just the person we are looking for to work as a Hilton Team Member. Because it's with Hilton where we never forget the reason we're here: to delight our guests, Team Members, and owners alike.

Position Statement

As the Commercial Manager North China, your primary focus will be to enhance top-line commercial performance and increase market share across hotels in North China. You'll achieve this by closely working with Commercial Director, collaborating with the GCM Commercial Services team, and engaging with hotel teams.

Your role involves leading and overseeing projects focused on streamlining commercial processes, optimizing productivity, implementing best practices, and ensuring successful execution from start to completion.

You'll play a crucial role in achieving defined MBO (Management by objective) of GCM Commercial Services team, also manage the appropriate commercial targets & objectives for the hotels and navigate how those targets & objectives are going to be accomplished.


What will I be doing?

As Commercial Manager North China,, you will be responsible for performing the following tasks:


• Support the Commercial Director in North China to execute or collaborate on all activities necessary for enhancing commercial
performance, managing potential growth opportunities, increasing profitability, achieving budgeted hotel revenue, and meeting market share targets.

• Identify opportunity to drive efficiency and profitability, lead and streamline process, track progress, and ensure related projects are aligned and
implemented successfully.

• Collaborate with key stakeholders across commercial team and related functions to optimize the resources and activities of the hotel's commercial
team.

• Ensure hotels commercial teams

• Implement the right strategies in place to deliver their revenue targets.

• Use Hilton sales systems and tools in accordance with our standards.

• Have appropriate targets in place (SIP).

• Evaluate and identify business opportunities for hotels and directs accordingly.

• Optimize sales resource, to drive market share from key segmentation.

• Capture maximum demand and to drive the highest level of conversion.

• Align with regional and enterprise-wide plans.

• Manage the annual sales activity calendar and coordinate with hotel team to ensure all sales related activities is planned and carried out
efficiently and effectively.

• Manage and coordinate with hotel team as well as reviewers to ensure all review is carried out as planned, e.g. Peer Review Projects.

• Support the Commercial Director to navigate with hotel teams to achieve commercial targets & objectives.

• Support the Commercial Director to communicate, monitor and consolidate the implementation of Commercial Focus Plan and Commercial Business Plan
action items at hotel level.

• Support the Commercial Director to drive the utilization and performance of commercial tools at hotel level: e.g. Meeting Simplified, LNR Dynamic,
GPE.

• Support hotels commercial people trained and equipped to drive business.


Direct Reports (if any)

While this position does not involve direct reports, it plays a crucial role in maintaining stakeholder relationships across various levels. Collaboration is key, as you'll work closely with teams across Commercial Services, Hotel Operations, Human Resources, IT, Finance, and other pre-opening or functional areas. Your ability to foster effective partnerships will be essential for success

What are we looking for?

To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:


• Minimum education: BA/BS bachelor's degree.

• 7+ years of relevant experience, at least 2 years supervisory or managerial experience

• Excellent oral and written communication skills in both Mandarin and English.

• Excellent organizational skills, multi-tasking skills, planning capabilities and time management.

• Ability to work well under deadline pressure.

• Ability to deliver presentations in a concise, well-organized manner.

• Ability to work in a matrix organization.

• Critical thinking and both quantitative and qualitative analytics skills with the ability to use logic and reasoning to identify the
strengths/weakness of alternative and differentiated solutions, conclusions or approaches to problem.

• Self-starter, well organized, extremely detail-oriented and an assertive team player, willing to take ownership of responsibilities, and possess a
high level of positive energy.

• Absolute discretion and confidentiality regarding sensitive information

• Dynamic, innovative, and creative in finding business solutions.

• University degree/ Diploma or experience in lieu thereof

• Excellent communication skills

• Experienced working in multi-cultural or international settings

• Excellent in Microsoft Outlook, MS Word, Excel, and PowerPoint.

• Flexible in travelling

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from legendary luxury hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all

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