Product Information Specialist
2 weeks ago
We are seeking a highly skilled Product Information Specialist to join our team at Amazon (China) Holding Company Limited.
Job Profile
The Product Information Specialist will play a critical role in ensuring the accuracy and completeness of product information on our platform.
Key Responsibilities
- Handle day-to-day volumes of assigned tasks and ensure Service Level Agreements (SLAs) are met per quality standards.
- Maintain records of daily work by updating trackers to reflect work done.
- Flag potential SLA or quality issues for escalation to the manager or lead in a timely manner.
- Collaborate with the JP retail team to collect business requirements and improve catalog services and customer online experience.
Requirements
- Bachelor degree or above.
- Proactive attitude, willingness to explore new things, and curiosity.
- Fluent in both written and reading Japanese (Passed JLPT N1).
- Good written and reading skills in English.
- Strong communication skills to interact with internal and external stakeholders clearly and concisely.
- MS Office proficiency, particularly in Excel, to mine voluminous data for specific details.
- Familiarity with navigating the internet to research and find required information quickly.
- Strong learning ability and ability to work under pressure with high volume workloads or complex circumstances.
Preferred Qualifications
- Working experience in Japan is preferred.
- Experience working on process improvement processes like Kaizen, project management skills, and technical skills such as SQL, Python, and RPA techniques.
Location
We are open to hiring candidates to work out of one of the following locations: Beijing, China.
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