Business Operations Specialist

2 weeks ago

Shanghai, Shanghai, China CEVA Logistics Full time

Business Process Innovation

At CEVA Logistics, we are seeking a highly skilled Business Process Engineer to join our team in Greater China. As a key member of our newly created team, you will be responsible for delivering process innovation and continuous improvement initiatives across the region.

About the Role

We are looking for a talented professional with experience in managing sea operations or proven continuous improvement analytical experience from a similar role, including project management and business analysis.

Key Responsibilities

Some of your key responsibilities will include:

  • Working with key business stakeholders to build a continuous improvement environment to support an ongoing change programme.
  • Supporting better value delivery and greater efficiency by identifying and eliminating unnecessary complexity within business processes and identifying better ways of working.
  • Leading and facilitating process improvement based workshops to drive ideas and solutions.
  • Identifying trends and process variations to establish a continuous improvement monitoring system.
  • Assisting in developing and implementing a 'best-in-class' continuous improvement strategy.
  • Taking ownership of change initiatives from evolution/efficiency identification to project delivery via internal governance and controls.
  • Eliciting requirements and driving process change using staff interviews, document analysis, requirements workshops, surveys, site visits, business process descriptions, business analysis and workflow analysis.
  • Working with other team members and business services departments to devise new support material based on the revised processes, including training, reporting and systems enhancements.
  • Actively monitoring project risks to foresee/identify potential problems and proactively identify solutions to address in advance.
  • Ensuring the business impact and project objectives/dependencies are identified, reported on, and managed.
  • Completing post-implementation reviews to ensure that successful delivery has been achieved and that improvements can be made for future projects.

Requirements

To be successful in this role, you will need:

  • Relevant experience in managing sea operations or proven continuous improvement analytical experience from a similar role, including project management and business analysis.
  • Excellent verbal and written communication skills and the ability to interact professionally with a diverse group of partners, senior managers, and subject matter experts (Mandarin and English).
  • Rich knowledge of Sea Export and Import operations and customs regulations.
  • Strong project and product management skills, including a thorough understanding of interpreting business needs and translating them into operational requirements.
  • Proficient in Microsoft Office, including Visio, Word, Excel, Outlook, and PowerPoint.
  • Experience of the whole project life cycle, able to operate in the initial conceptual design stage, in the depths of system testing, and at each step in between.
  • Ability to set up, facilitate and lead service improvement/'Workshop' sessions with a range of business stakeholders (incl. Experience of process/value stream mapping).
  • Knowledge of CargoWise One TMS solution.

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