Retail Operations Manager

4 days ago


Shanghai, Shanghai, China BALENCIAGA FASHION SHANGHAI CO. LTD Full time
Job Description:

As a key member of our team, you will play a crucial role in driving sales and operational excellence within the store. You will oversee floor coverage, visual merchandising, display, client service, and operational functions, ensuring seamless day-to-day operations.

Key Responsibilities:
  • Manage a retail sales team to achieve sales targets and provide exceptional customer service
  • Oversee daily store operations, including sales targets, KPIs, housekeeping, staff training, inventory management, complaints handling, etc.
  • Lead and motivate the team to drive business results and improve processes
  • Maintain high standards of operational efficiency and effectiveness in accordance with Balenciaga's standards
Requirements:
  • Prior experience in retail and customer services industry with people & store operation management
  • Inclusive leadership style and excellent organizational skills
  • Adaptability, persuasiveness, risk-taking & dynamic
  • Good command of both spoken and written English
  • Good PC skills such as MS Office and other digital tools
About Us:

Join us at BALENCIAGA FASHION SHANGHAI CO. LTD as we continue to push the boundaries of innovation and creativity. We are committed to fostering a diverse workforce and creating an inclusive environment that empowers employees to grow and thrive.



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