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Retail Operations Coordinator

1 month ago

Shanghai, Shanghai, China Hermès Full time

Job Summary:

We are seeking a highly motivated and detail-oriented Sales Support Associate to join our team in China. As a key member of our retail operations team, you will be responsible for providing administrative support to the store manager and coordinating various operational tasks.

About the Role:

  • You will communicate effectively with internal stakeholders, including customer service and logistics teams, to ensure seamless order fulfillment and delivery to stores.
  • Analyze stock levels to identify areas for optimization and implement strategies to improve inventory management.
  • Assist with end-of-season stock movements, ensuring that excess inventory is managed efficiently.
  • Prepare and provide regular reporting to the store manager on key performance indicators (KPIs), such as sales trends and customer engagement metrics.
  • Coordinate and follow up on operational tasks, including after-sales cases, repairs, and call center activities.
  • Support the execution and coordination of in-store initiatives and events, helping to enhance the customer experience and drive sales growth.
  • Provide administrative support to the store manager on special projects, such as store openings and refurbishments.

Requirements & Capabilities:

  • Bachelor's degree in any discipline, with strong business acumen and analytical skills.
  • A minimum of 3 years' experience in sales support, preferably in a luxury or retail environment.
  • Excellent attention to detail, with strong interpersonal and time management skills.
  • Proactive and hands-on approach, with the ability to work independently and collaboratively within a small team.
  • Multitasking and adaptability to changing priorities and deadlines.
  • Proficiency in Microsoft Office, particularly Excel and PowerPoint.
  • Fluent English and Mandarin language skills.

Compensation & Benefits:

The estimated salary for this role is $45,000-$60,000 per annum, depending on experience and qualifications. In addition to a competitive salary, we offer a range of benefits, including health insurance, retirement plan, and paid time off.