Research Manager

3 weeks ago

Shanghai, Shanghai, China Amazon (Shanghai) International Trading Company Limited Full time

About the Role

We are looking for a Research Manager to join our International Seller Growth team at Amazon (Shanghai) International Trading Company Limited. The ideal candidate will have a passion for understanding customer needs and behaviors, and experience in leading user research projects with demonstrated impact.

Key Responsibilities

  • Identify best human-centered research methods to answer questions on our users based on research questions, timeline, and resourcing.
  • Define and execute a comprehensive research roadmap; communicate and refresh on regular basis to ensure relevancy.
  • Gather and analyze human performance, behavioral, and interaction/usage data to test product and UX design hypotheses, derive recommendations for design and actions, and validate human error probabilities.

Requirements

  • 3+ years proven success leading User Research projects with demonstrated impact.
  • Portfolio demonstrating past work experience and deliverables (e.g., study plans, reports, personas).
  • 3+ years of experience managing all stages of research design (study design, test creation, recruiting, moderation, analysis, reporting).
  • 3+ years of experience with research methods including: field research/ethnography, usability and human factors evaluation (heuristic assessments, usability testing), concept evaluation techniques, formative research (UX vision and concept testing, iterative design evaluation), large-scale behavioral and sentiment research, and statistical methods used to analyze data related to human performance, behavior, and interaction with systems and products.
  • Strong written and verbal communication skills, with ability to manage multiple projects in a fast paced environment.

Preferred Qualifications

  • BS or MS in Human Factors, Human-Computer Interaction, Cognitive Engineering or similar.
  • Excellent communication, presentation, interpersonal and analytical skills; the ability to communicate complex concepts clearly and persuasively across different audiences and varying levels of the organization.
  • An unfailing passion and capacity to advocate on behalf of our users.

About Us

At Amazon (Shanghai) International Trading Company Limited, we are committed to providing our customers with the best possible shopping experience. Our International Seller Growth team is responsible for developing solutions that enable sellers worldwide to manage their business online at Amazon.

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