Compliance Account Manager
3 weeks ago
Amazon (Shanghai) International Trading Company Limited Shenzhen Branch - K17 is seeking a highly skilled Compliance Account Manager to join our team. As a Compliance Account Manager, you will be responsible for providing prompt, efficient, and sufficient service to Amazon Selling Partners, including the appropriate escalation of Selling Partners' issues.
Key Responsibilities:- Provide excellent customer service to Amazon Selling Partners, including prompt and efficient issue resolution.
- Evangelize on Compliance requirements, Amazon programs, and products through effective communication with Selling Partners.
- Maintain a positive and professional demeanor, portraying the company in a positive light and effectively managing sensitive issues.
- Actively seek solutions through logical reasoning and data interpretation skills, identifying trends and improvement suggestions.
- Liaise with other departments, such as Customer Service, Merchant Investigations, or Global teams, to resolve Selling Partners' issues and questions.
- Demonstrate excellent time-management skills, prioritization, and the ability to work independently.
- Maintain high performance metrics, including quality, productivity, and program goals.
- 3+ years of experience in customer engagement, project management, and/or operations.
- Experience within a customer service environment, with a desire to expand skills into new areas.
- Ability to think creatively, deal with ambiguity, and manage changing priorities.
- Technical savvy, with a strong understanding of Internet and AI technologies.
- Enthusiasm and strong self-motivation, with excellent time management skills and flexibility.
- Demonstrate effective communication, composure, and a professional attitude.
- Exemplary performance record, particularly with regard to quality and productivity.
- Required skills include MS Office Applications (e.g. Excel) and basic knowledge of SQL/VBA/Tableau.
- Proficient in both English and Chinese verbal and written communication.
- Good data analytical skills and strong ownership.
- Business acumen in areas of Global e-commerce and retail.
- Committed customer advocate, with a drive to process and tool improvements.
- Success in managing dynamic account portfolios.
- Experience in strategy planning, consulting, or marketing.
- Data analysis experience, with skills in SQL/Python/R/Spark.
- Ability to dive into ambiguous cases and sort out solutions.
- Work with partners to drive adoption and implement solutions.
- Experience with cross-border e-commerce compliance, product/trade/environmental compliance, and/or global tax/European Value Added Tax (VAT) a plus.
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