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Compliance Account Manager

1 month ago


Shenzhen, Guangdong, China Amazon (Shanghai) International Trading Company Limited Shenzhen Branch - K17 Full time
Job Title: Compliance Account Manager

Amazon (Shanghai) International Trading Company Limited Shenzhen Branch - K17 is seeking a highly skilled Compliance Account Manager to join our team. As a Compliance Account Manager, you will be responsible for providing prompt, efficient, and sufficient service to Amazon Selling Partners, including the appropriate escalation of Selling Partners' issues.

Key Responsibilities:
  • Provide excellent customer service to Amazon Selling Partners, including prompt and efficient issue resolution.
  • Evangelize on Compliance requirements, Amazon programs, and products through effective communication with Selling Partners.
  • Maintain a positive and professional demeanor, portraying the company in a positive light and effectively managing sensitive issues.
  • Actively seek solutions through logical reasoning and data interpretation skills, identifying trends and improvement suggestions.
  • Liaise with other departments, such as Customer Service, Merchant Investigations, or Global teams, to resolve Selling Partners' issues and questions.
  • Demonstrate excellent time-management skills, prioritization, and the ability to work independently.
  • Maintain high performance metrics, including quality, productivity, and program goals.
Requirements:
  • 3+ years of experience in customer engagement, project management, and/or operations.
  • Experience within a customer service environment, with a desire to expand skills into new areas.
  • Ability to think creatively, deal with ambiguity, and manage changing priorities.
  • Technical savvy, with a strong understanding of Internet and AI technologies.
  • Enthusiasm and strong self-motivation, with excellent time management skills and flexibility.
  • Demonstrate effective communication, composure, and a professional attitude.
  • Exemplary performance record, particularly with regard to quality and productivity.
  • Required skills include MS Office Applications (e.g. Excel) and basic knowledge of SQL/VBA/Tableau.
  • Proficient in both English and Chinese verbal and written communication.
  • Good data analytical skills and strong ownership.
Preferred Qualifications:
  • Business acumen in areas of Global e-commerce and retail.
  • Committed customer advocate, with a drive to process and tool improvements.
  • Success in managing dynamic account portfolios.
  • Experience in strategy planning, consulting, or marketing.
  • Data analysis experience, with skills in SQL/Python/R/Spark.
  • Ability to dive into ambiguous cases and sort out solutions.
  • Work with partners to drive adoption and implement solutions.
  • Experience with cross-border e-commerce compliance, product/trade/environmental compliance, and/or global tax/European Value Added Tax (VAT) a plus.