Business Compliance Manager

2 weeks ago

Shenzhen, Guangdong, China Amazon (Shanghai) International Trading Co., Ltd. [Hangzhou Branch] Full time

At Amazon (Shanghai) International Trading Co., Ltd. [Hangzhou Branch], we are seeking a talented Compliance Account Manager to join our team.



Job Summary

We are looking for a highly skilled and motivated Compliance Account Manager to provide exceptional support to our Selling Partners, ensuring a seamless and compliant experience on our platform. The ideal candidate will possess excellent communication skills, a strong understanding of compliance regulations, and the ability to work independently with good prioritization.

Key Responsibilities


  • Provide prompt, efficient, and sufficient service to Amazon Selling Partners, including the appropriate escalation of Selling Partners' issues.
  • Evangelize on Compliance requirements, Amazon programs, and products through effective, clear, and professional written and verbal communication via Amazon-approved Selling Partners' facing communication channels.
  • Maintain a positive and professional demeanor, always portraying the company in a positive light and effectively managing sensitive issues.
  • Actively seek solutions through logical reasoning and data interpretation skills, identify trends to spot opportunities and blockers, report, and escalate to appropriate owners, and provide improvement suggestions.
  • Demonstrate excellent time-management skills and the ability to work independently with good prioritization while using departmental resources, policies, and procedures.
  • Maintain high performance metrics such as quality, productivity, and program goals.
  • Liaise with other departments, such as Selling Partners Support, Merchant Investigations, or Global teams, as required to resolve Selling Partners' issues and questions.


Requirements

We are looking for a candidate with:




  • At least 3 years of experience in customer engagement, project management, and/or operations.
  • Experience within a customer service environment, with a desire to expand skills into new areas.
  • The ability to think creatively, deal with ambiguity, and manage changing priorities.
  • Technical (Internet & AI) savvy is required.
  • Enthusiasm and strong self-motivation.
  • Excellent time management skills with a high degree of flexibility, able to work independently for multitasking with good prioritization.
  • Demonstrate appropriate sense of urgency for contact response time in the face of variable workflow.
  • Demonstrate effective communication, composure, and professional attitude.
  • Exemplary performance record, particularly with regard to quality and productivity.
  • Required excellent skill-sets include MS Office Applications (e.g. Excel). Basic knowledge of SQL/VBA/Tableau.
  • Proficient in both English and Chinese verbal and written communication.
  • Good data analytical skills.
  • Strong ownership and possess a solid "can-do" attitude.


Preferred Qualifications

We are looking for a candidate with:




  • Business acumen in areas of Global e-commerce and retail.
  • Committed customer advocate, drive process & tool improvements.
  • Success in managing dynamic account portfolios.
  • Experience in strategy planning, consulting, or marketing.
  • Data analysis experience (one of SQL/Python/R/Spark skill).
  • Ability to dive into ambiguous cases and sort out solutions.
  • Work with partners to drive adoption (e.g., of product/feature/promotion) and implement solutions.
  • Experience with cross-border e-commerce compliance on product/trade/environmental compliance, and/or global tax/European Value-Added Tax (VAT) a plus.


Work Location

We are open to hiring candidates to work out of one of the following locations:



Shenzhen, CN



Basic Qualifications




  • - 3+ years of experience in customer engagement, project management and/or operations.
  • - Experience within a customer service environment. Desire to expand skills into new areas.
  • - Ability to think creatively, deal with ambiguity, and manage changing priorities.
  • - Technical (Internet & AI) savvy is required.
  • - Enthusiasm and strong self-motivation.
  • - Excellent time management skill with a high degree of flexibility, able to work independently for multitask with good prioritization.
  • - Demonstrate appropriate sense of urgency for contact response time in the face of variable workflow.
  • - Demonstrate effective communication, composure, and professional attitude.
  • - Exemplary performance record, particularly with regard to quality and productivity.
  • - Required excellent skill-sets include MS Office Applications (e.g. Excel). Basic knowledge of SQL/VBA/Tableau.
  • - Proficient in both English and Chinese verbal and written communication.
  • - Good data analytical skill.
  • - Strong ownership and possess a solid "can-do" attitude.


Preferred Qualifications




  • - Business acumen in areas of Global e-commerce and retail.
  • - Committed customer advocate, drive process & tool improvements.
  • - Success in managing dynamic account portfolios.
  • - Experience in strategy planning, consulting or marketing.
  • - Data analysis experience (one of SQL/Python/R/Spark skill).
  • - Ability to dive into ambiguous cases and sort out solution.
  • - Work with partners to drive adoption (e.g., of product/feature/promotion) and implement solutions.
  • - Experience with cross border e-commerce compliance on product/trade/environmental compliance, and/or global tax/European Value Added Tax (VAT) a plus.


Location



Shenzhen, CN



Language



en

  • Data Compliance Manager

    3 weeks ago

    Shenzhen, Guangdong, China Tencent Full time

    Job Title: Data Compliance ManagerJob Summary:Level Infinite, Tencent's global gaming brand, seeks a seasoned Data Compliance Manager to oversee data security and compliance initiatives. As a member of our global team, you will analyze data compliance requirements, create product prototypes, and plan and promote product iteration...

  • Data Compliance Manager

    1 month ago

    Shenzhen, Guangdong, China Tencent Full time

    Job Title: Data Compliance ManagerLevel Infinite, a global gaming brand under Tencent, is seeking a highly skilled Data Compliance Manager to join our team.Responsibilities:Analyze data compliance requirements in various countries and create product prototypes, PRD documents, and other product-related documents as a product manager.Oversee feature...

  • Senior Compliance Account Manager, Seller Compliance Specialist

    4 weeks ago

    Shenzhen, Guangdong, China Amazon (Shanghai) International Trading Co., Ltd. [Shenzhen Branch] Full time

    Job SummaryAs a Senior Compliance Account Manager, Seller Compliance Specialist at Amazon (Shanghai) International Trading Co., Ltd. [Shenzhen Branch], you will be responsible for providing prompt, efficient, and sufficient service to Amazon Selling Partners, including the appropriate issue escalation. You will also be responsible for evangelizing on...

  • Trade Compliance Program Manager

    1 month ago

    Shenzhen, Guangdong, China Western Digital Full time

    About the RoleWestern Digital is seeking a highly skilled Global Trade Compliance Program Manager to join our team in the APAC region. As a key member of our Ethics & Compliance team, you will be responsible for managing the regional Global Trade Compliance program and overseeing its refinement throughout the region.Key ResponsibilitiesDevelop and drive...

  • Compliance Account Manager, Product

    1 month ago

    Shenzhen, Guangdong, China Amazon (Shanghai) International Trading Company Limited Shenzhen Branch - K17 Full time

    Job Title: Compliance Account Manager, ProductAmazon (Shanghai) International Trading Company Limited Shenzhen Branch - K17 is seeking a highly skilled Compliance Account Manager, Product to join our team. As a key member of our China Global Selling team, you will be responsible for providing world-class support to our Selling Partners, ensuring compliance...

  • Senior Compliance Manager

    3 weeks ago

    Shenzhen, Guangdong, China Tencent Full time

    Job Title: Senior Compliance Manager - Data Security and PrivacyJob Summary:As a Senior Compliance Manager - Data Security and Privacy with Tencent, you will be responsible for ensuring the safe and compliant operation of our business data. This includes analyzing data compliance requirements, creating product prototypes, and planning and promoting product...

  • Senior Compliance Manager

    4 weeks ago

    Shenzhen, Guangdong, China Tencent Full time

    Job SummaryTencent is seeking a Senior Compliance Manager to join our team. As a key member of our compliance team, you will be responsible for analyzing data compliance requirements in various countries, creating product prototypes, and planning and promoting product iteration schedules.Key ResponsibilitiesAnalyze data compliance requirements in various...

  • Senior Compliance Manager

    3 days ago

    Shenzhen, Guangdong, China Tencent Full time

    About the RoleWe are seeking a seasoned Senior Compliance Manager to join our team in Shenzhen. This is an exceptional opportunity for an experienced professional to take on a challenging role and make a significant impact in ensuring the safe and compliant operation of business data.Job ResponsibilitiesAnalyze complex data compliance requirements across...

  • Data Compliance Specialist

    3 days ago

    Shenzhen, Guangdong, China Tencent Full time

    About Level InfiniteLevel Infinite is a global gaming brand owned by Tencent, offering a comprehensive network of services for games, development teams, and studios worldwide.We deliver engaging and original gaming experiences to a worldwide audience while fostering inclusivity, connection, and accessibility. Our goal is to provide an exceptional gaming...

  • Senior Hardware Compliance Technical Program Manager

    4 weeks ago

    Shenzhen, Guangdong, China Amazon Innovation Center (Shenzhen) Company Limited Kunshan Branch - P01 Full time

    About the RoleWe are seeking a highly skilled Senior Hardware Compliance Technical Program Manager to join our team at Amazon Innovation Center (Shenzhen) Company Limited Kunshan Branch - P01. As a key member of our Hardware Compliance Engineering team, you will be responsible for driving end-to-end compliance activities on Amazon products.Key...

  • Technical Program Manager for Hardware Compliance

    3 weeks ago

    Shenzhen, Guangdong, China Amazon Innovation Center (Shenzhen) Company Limited Kunshan Branch - P01 Full time

    About the RoleAs a Hardware Compliance Technical Program Manager at Amazon Innovation Center (Shenzhen) Company Limited Kunshan Branch - P01, you will drive end-to-end compliance activities on Amazon products. This involves working closely with an internal inter-disciplinary team to drive key aspects of compliance including product scoping, execution, test,...

  • Senior International Compliance Program Manager

    3 days ago

    Shenzhen, Guangdong, China Amazon Innovation Center (Shenzhen) Company Limited Kunshan Branch - P01 Full time

    At Amazon Innovation Center (Shenzhen) Company Limited Kunshan Branch, we are seeking a highly skilled Senior International Compliance Program Manager to join our team.Job Description:As a Senior International Compliance Program Manager, you will be responsible for driving end-to-end compliance activities on Amazon products. You will work closely with an...

  • Global Trade Compliance Program Director

    2 weeks ago

    Shenzhen, Guangdong, China Western Digital Full time

    Job DescriptionWe are seeking a highly skilled Global Trade Compliance Program Manager to support our business operations in the APAC region.This role will be responsible for developing and driving strategic direction for trade compliance policies and strategies in the region, managing region-specific trade compliance procedures, and conducting trade...

  • Compliance Account Manager, Product Solutions Specialist

    3 days ago

    Shenzhen, Guangdong, China Amazon (Shanghai) International Trading Company Limited Shenzhen Branch - K17 Full time

    About AmazonAmazon (Shanghai) International Trading Company Limited Shenzhen Branch - K17 is a world-class e-commerce marketplace that strives to be customer-centric. As a company, we aim to provide our customers with low prices, vast selection, and convenience.The China Global Selling team plays a vital role in delivering this vision by identifying quality...

  • Business Manager: Wealth Management Professional

    2 weeks ago

    Shenzhen, Guangdong, China Huatai Securities Full time

    Singapore Business Manager, Wealth ManagementClient Onboarding: Facilitate the onboarding process for Private Wealth Management clients, ensuring seamless collection of KYC documents and account opening arrangements.Trade Execution: Coordinate pre-trade compliance checks, take investment orders from clients, and execute trades through the HK dealing...

  • Global E-commerce Compliance Manager

    3 days ago

    Shenzhen, Guangdong, China Amazon (Shanghai) International Trading Co., Ltd. [Shenzhen Branch] Full time

    **About the Role**We are seeking a highly skilled Global E-commerce Compliance Manager to join our team at Amazon (Shanghai) International Trading Co., Ltd. [Shenzhen Branch]. As a key member of our China Global Selling team, you will play a critical role in delivering our vision of being the Earth's most customer-centric company.**Key...

  • EHS Compliance Specialist

    4 weeks ago

    Shenzhen, Guangdong, China Idemia Full time

    PurposeThis role is responsible for directing, developing, and implementing all Environmental and Health and Safety related compliance programs to achieve ongoing certifications against standards defined in ISO 14001 (Environmental Management Systems) and ISO 45001 (Occupational Health and Safety Management Systems).Key ResponsibilitiesExecute the company's...

  • Senior E-commerce Compliance Specialist

    3 days ago

    Shenzhen, Guangdong, China Amazon (Shanghai) International Trading Co., Ltd. [Shenzhen Branch] Full time

    About the RoleWe are seeking a highly skilled and experienced Senior E-commerce Compliance Specialist to join our team in Shenzhen, China. As a key member of our Seller Compliance team, you will be responsible for providing exceptional customer service to Amazon Selling Partners while ensuring compliance with company policies and procedures.Key...

  • Singapore Business Manager, Wealth Management

    4 weeks ago

    Shenzhen, Guangdong, China Huatai Securities Full time

    Singapore Business Manager, Wealth ManagementAs a key member of our team at Huatai Securities, you will play a crucial role in driving the success of our Wealth Management business in Singapore. Your primary responsibility will be to onboard new clients, ensuring a seamless experience for them as they begin their investment journey with us.Collaborate with...

  • Senior Compliance Manager, Product Operations

    3 weeks ago

    Shenzhen, Guangdong, China Amazon (Shanghai) International Trading Company Limited Shenzhen Branch - K17 Full time

    About the RoleProvide efficient and effective service to Amazon Selling Partners, including the appropriate escalation of Selling Partners' issues.Key ResponsibilitiesEvangelize on Compliance requirements, Amazon programs, and products through clear and professional written and verbal communication.Maintain a positive and professional demeanor, portraying...