Business Compliance Manager

2 months ago

Shenzhen, Guangdong, China Amazon (Shanghai) International Trading Co., Ltd. [Hangzhou Branch] Full time

At Amazon (Shanghai) International Trading Co., Ltd. [Hangzhou Branch], we are seeking a talented Compliance Account Manager to join our team.



Job Summary

We are looking for a highly skilled and motivated Compliance Account Manager to provide exceptional support to our Selling Partners, ensuring a seamless and compliant experience on our platform. The ideal candidate will possess excellent communication skills, a strong understanding of compliance regulations, and the ability to work independently with good prioritization.

Key Responsibilities


  • Provide prompt, efficient, and sufficient service to Amazon Selling Partners, including the appropriate escalation of Selling Partners' issues.
  • Evangelize on Compliance requirements, Amazon programs, and products through effective, clear, and professional written and verbal communication via Amazon-approved Selling Partners' facing communication channels.
  • Maintain a positive and professional demeanor, always portraying the company in a positive light and effectively managing sensitive issues.
  • Actively seek solutions through logical reasoning and data interpretation skills, identify trends to spot opportunities and blockers, report, and escalate to appropriate owners, and provide improvement suggestions.
  • Demonstrate excellent time-management skills and the ability to work independently with good prioritization while using departmental resources, policies, and procedures.
  • Maintain high performance metrics such as quality, productivity, and program goals.
  • Liaise with other departments, such as Selling Partners Support, Merchant Investigations, or Global teams, as required to resolve Selling Partners' issues and questions.


Requirements

We are looking for a candidate with:




  • At least 3 years of experience in customer engagement, project management, and/or operations.
  • Experience within a customer service environment, with a desire to expand skills into new areas.
  • The ability to think creatively, deal with ambiguity, and manage changing priorities.
  • Technical (Internet & AI) savvy is required.
  • Enthusiasm and strong self-motivation.
  • Excellent time management skills with a high degree of flexibility, able to work independently for multitasking with good prioritization.
  • Demonstrate appropriate sense of urgency for contact response time in the face of variable workflow.
  • Demonstrate effective communication, composure, and professional attitude.
  • Exemplary performance record, particularly with regard to quality and productivity.
  • Required excellent skill-sets include MS Office Applications (e.g. Excel). Basic knowledge of SQL/VBA/Tableau.
  • Proficient in both English and Chinese verbal and written communication.
  • Good data analytical skills.
  • Strong ownership and possess a solid "can-do" attitude.


Preferred Qualifications

We are looking for a candidate with:




  • Business acumen in areas of Global e-commerce and retail.
  • Committed customer advocate, drive process & tool improvements.
  • Success in managing dynamic account portfolios.
  • Experience in strategy planning, consulting, or marketing.
  • Data analysis experience (one of SQL/Python/R/Spark skill).
  • Ability to dive into ambiguous cases and sort out solutions.
  • Work with partners to drive adoption (e.g., of product/feature/promotion) and implement solutions.
  • Experience with cross-border e-commerce compliance on product/trade/environmental compliance, and/or global tax/European Value-Added Tax (VAT) a plus.


Work Location

We are open to hiring candidates to work out of one of the following locations:



Shenzhen, CN



Basic Qualifications




  • - 3+ years of experience in customer engagement, project management and/or operations.
  • - Experience within a customer service environment. Desire to expand skills into new areas.
  • - Ability to think creatively, deal with ambiguity, and manage changing priorities.
  • - Technical (Internet & AI) savvy is required.
  • - Enthusiasm and strong self-motivation.
  • - Excellent time management skill with a high degree of flexibility, able to work independently for multitask with good prioritization.
  • - Demonstrate appropriate sense of urgency for contact response time in the face of variable workflow.
  • - Demonstrate effective communication, composure, and professional attitude.
  • - Exemplary performance record, particularly with regard to quality and productivity.
  • - Required excellent skill-sets include MS Office Applications (e.g. Excel). Basic knowledge of SQL/VBA/Tableau.
  • - Proficient in both English and Chinese verbal and written communication.
  • - Good data analytical skill.
  • - Strong ownership and possess a solid "can-do" attitude.


Preferred Qualifications




  • - Business acumen in areas of Global e-commerce and retail.
  • - Committed customer advocate, drive process & tool improvements.
  • - Success in managing dynamic account portfolios.
  • - Experience in strategy planning, consulting or marketing.
  • - Data analysis experience (one of SQL/Python/R/Spark skill).
  • - Ability to dive into ambiguous cases and sort out solution.
  • - Work with partners to drive adoption (e.g., of product/feature/promotion) and implement solutions.
  • - Experience with cross border e-commerce compliance on product/trade/environmental compliance, and/or global tax/European Value Added Tax (VAT) a plus.


Location



Shenzhen, CN



Language



en

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