High Value Customer Service Representative

2 weeks ago


Foshan, Guangdong, China HSBC Full time
About the Role

We are seeking an experienced professional to join our team as a Contact Centre High Value Agent. As a key member of our team, you will play a critical role in delivering exceptional customer service and ensuring the highest level of satisfaction for our clients.

Key Responsibilities
  • Align individual calls/contacts to ensure accurate, timely, and consistent responses, taking preventive and corrective actions as necessary.
  • Organize and analyze team MI to support Manager Payment & HSBCnet teams in providing solutions and implementing improvements.
  • Oversee customer disputes and ensure the provision of professional service to customers.
  • Promote awareness, understanding, and practice of quality service among staff.
  • Reflect operational weaknesses to management and suggest productivity improvements.
  • Assist Manager in fostering a spirit of overall 'HSBC servicing.
  • Ensure compliance with various legal/regulatory requirements and implement procedures at all times.
Requirements
  • Good interpersonal skills and ability to communicate tactfully and confidently.
  • Good time management skills. Mature with good interpersonal and communication skills.
  • Through experience and relevant courses.


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