High Value Customer Service Representative
5 days ago
Are you looking for a challenging and rewarding career where you can make a real impact? HSBC is seeking an experienced professional to join our team as a Contact Centre High Value Agent.
Key Responsibilities:
- Align individual calls/contacts to ensure accurate, timely, and consistent responses, taking preventive and corrective actions as necessary.
- Organize and analyze team MI to support Manager Payment & HSBCnet teams in providing solutions and implementing improvements.
- Oversee customer disputes and provide professional service to customers.
- Promote awareness, understanding, and practice of quality service among staff.
- Identify operational weaknesses and suggest productivity improvements.
- Assist in fostering a spirit of overall 'HSBC servicing.
- Ensure compliance with various legal/regulatory requirements.
Requirements:
- Excellent interpersonal and communication skills.
- Strong time management skills.
- Maturity and good interpersonal skills.
- Relevant experience and attendance at relevant courses.
About HSBC:
HSBC is one of the largest banking and financial services organizations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and ultimately helping people to fulfill their hopes and realize their ambitions.
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