Technical Support Engineer

7 days ago


Suzhou, Jiangsu, China Alfa Laval Full time

Position Overview

The role involves providing comprehensive technical support throughout the project lifecycle, ensuring that all specifications and requirements are met efficiently.

Responsibilities:

1. Pre-Contract Phase

  • Assist in sales by preparing technical drawings and facilitating agreement discussions.
  • Offer additional support as needed.

2. Post-Contract Phase

  • Create approval, working, and instruction drawings in accordance with technical agreements and contracts.
  • Clarify customer feedback and comments.
  • Ensure project documentation adheres to budget and quality standards.
  • Collaborate with Engineering & Services and sales teams for module assembly and delivery based on provided drawings.

3. Liaison with Design Institutes

Facilitate technical clarifications with design institutes as required.

4. Product Knowledge and Training

Update product information and provide training to relevant stakeholders.

5. Additional Duties

Undertake other tasks related to the execution of orders as necessary.

Required Qualifications:

  • A Bachelor's degree in marine, shipbuilding, or mechanical engineering.
  • Familiarity with mechanical machining processes, particularly MSH products.
  • Understanding of specified requirements including certificates and documentation.
  • Basic knowledge of thermal, separation, and filtration processes.
  • Fundamental understanding of CAS, ACE, and IQ Wizard systems.

Essential Skills:

  • A background in marine engineering with practical electrical and mechanical skills.
  • A minimum of 3 years of experience in the marine industry, preferably within a shipyard design department.
  • Proficiency in ACD-3D or Inventor software.
  • Strong command of English, both spoken and written.
  • Excellent communication skills and cross-cultural sensitivity.

Personal Attributes:

  • A collaborative team player with attention to detail and a customer-focused mindset.
  • Willingness to share knowledge and experiences with peers.
  • Ability to maintain consistent performance under pressure.

Motivation:

  • Committed to delivering engineering solutions that satisfy customer needs while enhancing Alfa Laval's profitability.

We prioritize diversity, inclusion, and equity in our hiring processes. We also recognize the importance of behavioral traits in determining a candidate's suitability for a role. To support this, we utilize Pymetrics assessments, and candidates will be invited to participate in assessment games upon application.



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