Senior Administrative Support Specialist

2 months ago


Nanjing, Jiangsu, China Bookkeeping By Experts (SMC Private Limited) Full time

Position Overview:

We are seeking a dedicated Administrative Coordinator who will also take on the role of a Billing and Customer Care Representative. This position is ideal for individuals with a strong background in administrative functions and customer service, particularly in billing. If you have excellent communication skills and a clear American English accent, we invite you to consider joining our team at Bookkeeping By Experts (SMC Private Limited).

Key Responsibilities:

  • Collaborate closely with the CEO to deliver exceptional administrative assistance, ensuring efficient daily operations.
  • Manage inbound and outbound customer communications with professionalism and a friendly approach.
  • Utilize your knowledge of billing practices to accurately process financial documents.
  • Organize schedules and coordinate both virtual and in-person meetings, showcasing your strong organizational skills.
  • Prepare high-quality documents, reports, and presentations as required.

Requirements:

  • Demonstrated experience as an Executive Assistant or in a comparable administrative capacity.
  • Solid background in customer service, with proven skills in managing phone interactions and resolving inquiries.
  • Familiarity with billing procedures and financial transactions.
  • Excellent command of American English, characterized by a clear and pleasant accent.
  • Strong written and verbal communication abilities.
  • Exceptional organizational skills with a keen eye for detail.
  • Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint).
  • Ability to foster and maintain positive relationships with clients, effectively gathering necessary information and addressing their inquiries.

Additional Information:

  • This role requires a commitment of 8 hours per day, 5 days a week, aligned with the US Eastern Time Zone (UTC -5).
  • Compensation will be determined based on your education and experience.


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