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Client Support Specialist

2 months ago

Shenzhen, Guangdong, China Corning Full time

Requisition Number: 64477

Company Overview:
Corning is essential to advancement in the sectors we influence and in the global community we inhabit.

We create transformative technologies through materials science. Our expertise in scientific research and manufacturing, coupled with our relentless curiosity and dedication to meaningful innovation, positions us at the forefront of how the world engages, operates, learns, and lives.

Our ongoing commitment to research, development, and innovation ensures we are always prepared to tackle the most challenging problems alongside our clients.

Corning's divisions are continuously adapting to better meet the needs of our clients, industries, and consumers. Currently, we are driving change in life sciences, mobile consumer electronics, optical communications, display technology, and automotive sectors. We are making a significant impact with:


• Reliable products that expedite drug discovery, development, and delivery to enhance lives

• Durable cover glass that improves the devices that keep us connected

• Optical fiber, wireless technologies, and connectivity solutions that transmit information and ideas at lightning speed

• Precision glass for advanced displays that provide richer experiences

• Automotive glass and ceramics that promote cleaner, safer, and smarter transportation

Key Responsibilities:

Internal Duties:

  • Purchase Order verification for the Customer Service team
  • Maintenance of customer master data and product codes within the system
  • Management of Return Merchandise Authorization (RMA) and credit processes
  • Reconciliation of domestic sales invoices and follow-up on VAT invoices
  • Assistance with various consolidated tasks or reports

External Duties:

  • Accounts Receivable delivery to clients

Qualifications:

  • 1-2 years of experience in sales-related roles
  • A college degree is preferred

Essential Skills:

  • Proficiency in PC applications, including MS Office and ERP systems
  • Basic understanding of international trade or sales terms and conditions
  • Functional English language skills
  • Attention to detail, patience, a stable demeanor, and a strong sense of responsibility

Preferred Skills:

  • Knowledge of customer service and supply chain processes is advantageous
  • Experience working in an international company is a plus
  • Ability to learn quickly and execute tasks effectively
  • Open-minded and eager to learn

Soft Skills:

  • Strong problem-solving potential

We are committed to ensuring that individuals with disabilities receive reasonable accommodations to participate in the job application or interview process, perform essential job functions, and access other employment benefits and privileges.