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Application Engineer CAD/CAM Specialist

2 months ago

Dongguan, Guangdong, China OPEN MIND Technologies AG Full time
About the Role

We are seeking a highly skilled Application Engineer CAD/CAM Specialist to join our team at OPEN MIND Technologies AG. As a key member of our team, you will be responsible for delivering exceptional technical and sales support to our valued customers, prospective clients, esteemed dealers, and strategic partners.

Key Responsibilities
  • Technical Support: Provide unparalleled technical support to our customers, ensuring they receive exceptional service and expertise in CAD/CAM technology.
  • Pre-Sales Technical Mastery: Harness your technical expertise to shine in the pre-sales phase, crafting compelling technical proposals and engaging presentations that demonstrate innovation and showcase our products.
  • Software Deployment and Customer Empowerment: Take charge of software installation with precision and finesse, empowering customers through comprehensive post-sales training and transforming them into proficient software users.
  • Ingenious Troubleshooting and Sales Growth: Embrace technical challenges as opportunities for innovation, resolving complex technical issues while contributing to the overall expansion of our sales.
  • Collaborative Market Insight: Foster synergy with our dynamic sales team, staying at the forefront of market trends and ensuring alignment with schedules and commitments.
Requirements
  • Education: Bachelor's degree in mechanical engineering, manufacturing engineering, industrial engineering, or a related field, or comparable working experience.
  • Experience: At least 2+ years of manufacturing and/or CNC programming experience of multiple parts, materials, and metal removing processes, with working experience with multiple CNC controls (Siemens, Fanuc, Heidenhain) and milling and turning machines (multi-axis preferred).
  • Language Skills: Mandarin mother tongue and English B2 fluent.
Technical Skills
  • Computer Skills: Excellent computer skills (CAD/CAM, Office, Web).
  • Software Proficiency: Proficient in using and troubleshooting software applications, with experience with remote assistance tools and analytical mindset to understand and troubleshoot complex technical problems.
  • CAM and CAD Software: Experience with CAM software and CAD software (Solidworks and Autodesk Inventor is a plus).
  • GD&T Knowledge: Basic GD&T knowledge.
Personal Skills
  • Communication Skills: Excellent communication skills, both written and verbal.
  • Interpersonal Skills: Strong interpersonal skills and the ability to build positive relationships with customers.
  • Problem-Solving Skills: Strong problem-solving skills to identify and resolve software issues.
  • Organizational Skills: Strong organizational skills to manage and prioritize multiple support requests.
  • Customer Service: Dedication to providing excellent customer service and ensuring customer satisfaction.
  • Enthusiasm for Innovation: Enthusiasm for innovative technologies and solutions.
  • Self-Motivation: Self-motivated individual who demonstrates independence and is highly goal-oriented.
  • Travel Requirements: Flexibility to travel domestically and internationally occasionally.
Why OPEN MIND Technologies AG?
  • Competitive Compensation: Competitive compensation package, including a fixed salary and bonus.
  • Vacation Scheme: Vacation scheme according to seniority.
  • Mobile Phone Allowance: Mobile phone allowance.
  • Festival Gratuity: Festival gratuity for Chinese New Year and mid-autumn festival.
  • Flexible Working Model: Flexible working hours and remote work.
  • Additional Benefits: Additional medical and accident benefits, including insurance of public transportation and accident, and additional medical insurance for you and your family.
  • Onboarding Program: Comprehensive onboarding program to help you get started and develop your potential at your own pace.
  • Promotion of Personal Development: Targeted job-related training measures and workshops.
  • Company Events: Various corporate events throughout the year.
  • International Working Environment: A varied and challenging role in a highly multinational, stable, and innovative company and a well-established local team.
  • OPEN MIND Technologies Culture: Experience a very open-minded culture with flat hierarchies and a high degree of creative freedom.
  • Stimulating Working Environment: Be part of a dynamic and highly motivated team. Grow professionally and personally with us.