Field Service Technician

2 months ago


Dongguan, Guangdong, China Biesse Group Full time

Job Summary

The Field Service Technician at Biesse Group is responsible for providing installation, service, and repair of machinery to our customers. This role requires strong technical skills, excellent problem-solving abilities, and effective communication skills to ensure customer satisfaction.

Key Responsibilities

  • Provide installation, repair, and maintenance services on machinery to customer sites
  • Conduct maintenance and operating training for customer representatives
  • Analyze and diagnose mechanical, electronic, and pneumatic issues with machinery
  • Perform service interventions at customer sites to resolve problems efficiently
  • Prepare and submit service reports
  • Establish and maintain strong relationships with customers to ensure their satisfaction
  • Ensure compliance with company policies and guidelines
  • Ensure the security of company equipment

Requirements

  • Experience in technical service interventions, preferably in industry machinery
  • Technical diploma or equivalent
  • Strong troubleshooting skills
  • Knowledge of mechanical, electronic, and pneumatic principles
  • Proficiency in using mechanical and electrical measuring instruments
  • Programming skills in Siemens, Fanuc, Omron, and Heidenhain languages
  • Ability to travel extensively (approximately 200 business trips per year)
  • Strong problem-solving attitude
  • High level of English proficiency (knowledge of a second language)


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