Logistics Customer Service Representative
2 weeks ago
As a Customer Care Specialist - Sea Logistics, you will be responsible for providing exceptional customer service to our clients in the sea logistics industry.
Key Responsibilities:
- Support customers by providing helpful information and answering questions related to sea logistics.
- Respond to customer complaints and resolve issues in a timely and professional manner.
- Collaborate with Field Sales and the Operational Care Center (OCC) to drive customer engagement and satisfaction.
- Qualify customer inquiries and provide quotations within the given price band.
- Support customer onboarding and ensure inclusion of customer requirements into the KN systems.
- Qualify and enter customer orders into the operational execution process.
- Collaborate with Finance to adjust credit limits and coordinate measures in case of challenges.
- Document, resolve, and analyze all complaints to identify and eliminate root causes.
- Create, review, and refine customer reports to ensure delivery against financial targets and strategic objectives.
Requirements:
- Strong knowledge of sea logistics and customer service principles.
- Excellent communication and problem-solving skills.
- Ability to work in a fast-paced environment and prioritize tasks effectively.
- Collaborative mindset and ability to work with cross-functional teams.
About Kuehne+Nagel:
Kuehne+Nagel is a leading global logistics company that provides innovative and customer-centric solutions to meet the evolving needs of our clients.
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