Logistics Customer Service Representative

2 weeks ago


Dongguan, Guangdong, China Kuehne+Nagel Full time
Customer Care Specialist - Sea Logistics

As a Customer Care Specialist - Sea Logistics, you will be responsible for providing exceptional customer service to our clients in the sea logistics industry.

Key Responsibilities:

  • Support customers by providing helpful information and answering questions related to sea logistics.
  • Respond to customer complaints and resolve issues in a timely and professional manner.
  • Collaborate with Field Sales and the Operational Care Center (OCC) to drive customer engagement and satisfaction.
  • Qualify customer inquiries and provide quotations within the given price band.
  • Support customer onboarding and ensure inclusion of customer requirements into the KN systems.
  • Qualify and enter customer orders into the operational execution process.
  • Collaborate with Finance to adjust credit limits and coordinate measures in case of challenges.
  • Document, resolve, and analyze all complaints to identify and eliminate root causes.
  • Create, review, and refine customer reports to ensure delivery against financial targets and strategic objectives.

Requirements:

  • Strong knowledge of sea logistics and customer service principles.
  • Excellent communication and problem-solving skills.
  • Ability to work in a fast-paced environment and prioritize tasks effectively.
  • Collaborative mindset and ability to work with cross-functional teams.

About Kuehne+Nagel:

Kuehne+Nagel is a leading global logistics company that provides innovative and customer-centric solutions to meet the evolving needs of our clients.



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