Customer Care Specialist in Sea Logistics
7 days ago
Your Role:
As a key member of our Customer Care Team, you will leverage your expertise and skills to enhance our commitment to Customer Excellence.
Your Responsibilities:
- Provide customers with valuable information, address inquiries, and manage complaints effectively.
- Utilize your extensive forwarding and market knowledge to deliver frontline support, ensuring customer satisfaction with our offerings.
- Drive customer engagement, satisfaction, retention, and reactivation in close collaboration with Field Sales and the Operational Care Center (OCC).
- Establish and nurture operational relationships with customer contacts through daily interactions, regular visits, and proactive consulting to enhance customer satisfaction.
- Assess customer inquiries and generate quotations within established price bands, following up to secure acceptance and closure.
- Facilitate customer onboarding according to established procedures, ensuring the integration of customer requirements into our systems alongside initial orders.
- Qualify and input customer orders into the operational execution workflow.
- Collaborate with the Finance team to adjust credit limits based on business developments and coordinate solutions for any challenges.
- Document, resolve, and analyze all complaints, identifying and addressing root causes to prevent recurrence.
- Create, review, and refine customer reports to support decision-making.
- Ensure achievement of all financial targets and strategic objectives.
This role is essential in maintaining our high standards of customer service and operational excellence.
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Customer Care Specialist in Sea Logistics
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