Customer Service Representative

2 weeks ago


Dongguan, Guangdong, China QIMA Full time
Job Description

We are seeking a highly skilled and experienced Customer Service Coordinator to join our team at QIMA. As a key member of our customer-facing team, you will be responsible for providing exceptional service to our clients, ensuring their needs are met, and resolving any issues that may arise.

Key Responsibilities:
  • Respond to client inquiries in a timely and professional manner, providing accurate and helpful information.
  • Coordinate with clients to schedule audits, inspections, and lab testing, ensuring seamless execution and timely completion.
  • Process and manage client orders, including quotation, entry into our system, and follow-up communication.
  • Assist clients in booking on our online platform, providing guidance and support as needed.
  • Follow up on past due invoices, working to recover payments while maintaining a positive relationship with clients.
  • Collaborate with the Client Service Manager/Senior Client Service Manager to address specific client matters and ensure excellent service delivery.
  • Adhere to company rules and policies, upholding the highest standards of professionalism and integrity.
Requirements:
  • College degree or above, with a strong background in customer service or a related field.
  • At least 2 years of experience in customer service, preferably in the 3rd party inspection industry or related fields.
  • Excellent command of English, both spoken and written, with a minimum of CET 4 level.
  • Strong communication and language skills, with the ability to effectively interact with clients and colleagues.
  • Self-motivated, independent, and a team player with a positive attitude.


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