Customer Quality Assurance Specialist

2 days ago

Dongguan, Guangdong, China Dupont Full time
Empower the World with Essential Innovations

At DuPont, we are committed to delivering sustainable solutions that bring real purpose and value. We believe that our collaborative spirit and diverse perspectives are key to driving innovation and excellence.

Why Choose Us?

We offer a unique opportunity to chart your own course, challenge yourself, and acquire new capabilities to build a rewarding and fulfilling career. Our competitive pay and incentives recognize skills, competencies, and contributions to business results.

Responsibilities:
  • Be the primary contact for customer quality issues and requirements.
  • Build and maintain relationships with key customers.
  • Conduct analytical techniques to dissect customer data, analyze defects, and verify the root cause.
  • Proactively communicate and address customer complaints and feedback effectively, using the 8D methodology to maintain and elevate customer satisfaction.
  • Regularly visit customers, collaborate with Account Managers to obtain customer needs and valuable feedback, and pinpoint opportunities for improvement.
  • Deliver improvement opportunities to manufacturing sites. Collaborate effectively with internal teams to contribute insights to the development and execution of comprehensive quality improvement plans.
  • Manage product quality and quality management system of Pyralux contact manufacturers in China.
  • Collaborate with technical and manufacturing teams to drive quality improvement of contact manufacturers in China.
  • Support E&I quality teams to conduct quality audits for contact manufacturers and raw material suppliers in China.
Qualifications:
  • MS or BS in Chemistry, Materials Science, or Engineering-related background.
  • 3+ years of experience in PCB, FPC, Substrate.
  • Skills in 8D, 5-whys, FMEA, SPC, DMAIC, CAPA.
  • Applied knowledge and experience working with ISO standards.
  • Demonstrated strong networking, interpersonal skills, and professionalism to deal with clients and business representatives.
  • Positive attitude.
  • Good learning ability.
  • Good communication skills with cross-functions.

Good English communication capability is essential for success in this role.

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