Retail Team Lead

7 days ago


Shanghai, Shanghai, China NielsenIQ Full time

Job Summary

We are seeking a highly skilled and experienced Client Services Manager to join our team at NielsenIQ. As a key member of our client services team, you will be responsible for delivering exceptional client experiences and driving business growth through strategic partnerships.

Key Responsibilities

  • Conduct performance reviews for direct reports and provide coaching and development opportunities to ensure team members are equipped to meet client needs.
  • Develop and implement training plans to enhance associate skills and competencies, ensuring they can deliver high-quality services to clients.
  • Collaborate with clients to understand their business needs and develop tailored solutions to meet their requirements.
  • Supervise project management and monitor performance to ensure timely and precise delivery of services.
  • Drive client satisfaction by providing actionable insights and recommendations during presentations.
  • Stay up-to-date with industry trends, competition, and opportunities to inform strategic business decisions.

About NielsenIQ

NielsenIQ is the world's leading consumer intelligence company, delivering comprehensive consumer insights and analytics to drive business growth. With a global presence in 100+ markets, we cover over 90% of the world's population. Our commitment to diversity, equity, and inclusion is reflected in our workforce, and we welcome candidates who share our mission to count everyone.


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