Senior Manager
1 month ago
This role is an exciting opportunity to lead the Client Success team at NielsenIQ, driving growth and excellence in servicing our customers. As a Senior Manager, you will be responsible for overseeing the setup and execution of projects, ensuring timely and precise delivery according to client needs and company quality standards.
Responsibilities
- Ensure maximum client satisfaction through high-level client service standards in line with client expectations.
- Consult with clients regarding business concerns and conduct external presentations to drive client satisfaction.
- Develop strategic understanding of industry trends, competition, and opportunities for NielsenIQ.
- Lead and coach team members to build a stable and successful team with solid expertise and succession pipeline.
Qualifications
- BA/BS required, MBA desirable.
- 8+ years research or marketing experience in leading Market Research/FMCG/Retailing companies with at least 3 years in team leader or people manager position.
- Client-oriented, proactive client engagement, excellent client service skills.
- In-depth understanding of at least 2 major FMCG food categories, with basic knowledge on how FMCG manufacturers plan, market, sell, and trade market.
- Strong commercial sense with in-depth understanding of trade marketing strategy.
- Excellent logical thinking and analytical skills.
- Excellent presentation skills.
- Good English skills, both written and oral.
About NielsenIQ
NielsenIQ is the world's leading consumer intelligence company, delivering the most complete understanding of consumer buying behavior and revealing new pathways to growth. As a Senior Manager at NielsenIQ, you will be part of a team that partners with clients to drive growth and excellence in servicing our customers.
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