Technical Solutions Engineer
4 weeks ago
Key Responsibilities
Gather and analyze customer information to comprehend their operational and technical requirements. Create technical proposals illustrating how the organization's offerings can fulfill customer demands and integrate with their current systems and equipment. Prepare and deliver presentations to clients, addressing technical inquiries related to the organization's products, systems, or services. Assess the costs, resources, time, and technical specifications necessary for modifying, configuring, and installing the organization's solutions to align with customer needs. Collaborate with hardware, software, and systems design engineers to ensure products and services are tailored to customer specifications. Address customer inquiries and troubleshoot, investigate, and resolve technical issues that may arise during or after implementation. Educate customers on the functionalities of the products or services they have acquired. Develop tailored technical solutions for customer applications. Monitor industry trends and competitors' technological advancements. Provide training internally and externally on emerging technologies and applications. Collect and evaluate competitors' technical data. Utilize testing technologies and internal analytical methods to enhance product applications for customers, providing insights to the R&D department. Prepare equipment for demonstrations attended by customers. Foster technical communication with parent and sister companies. Draft and present test reports to both internal and external stakeholders with clear and concise data. Engage in additional assignments and projects as necessary.Qualifications and Experience
Bachelor's degree or higher in Mechanics, Engineering, or Electro-mechanics related fields. Minimum of 5 years of relevant experience in the application industry, with a preference for experience in multinational corporations.Desired Skills and Competencies
Demonstrates integrity, honesty, diligence, attention to detail, and teamwork. Proficient in English, both spoken and written. Capable of collaborating with staff at all levels across various business units. Strong interpersonal and communication skills, along with proficient computer operation skills. Competent in mechanical design, with proficiency in CAD and SolidWorks.Work Environment and Physical Requirements
Travel Expectations
None Domestic 50% International __%
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