Field Service Engineer

2 weeks ago

Beijing, Beijing, China Kardex Full time

Job Summary

Kardex China is seeking a skilled Field Service Engineer to join our Life Cycle Service Team in Suzhou, China. As a Field Service Engineer, you will be responsible for installing and commissioning Kardex Automated Storage and Retrieval Systems, providing excellent customer service, and delivering basic levels of customer product training.

Key Responsibilities

  • Install and commission Kardex Automated Storage and Retrieval Systems.
  • Provide an excellent level of customer service in accordance with established policy.
  • Deliver basic levels of customer product training.
  • Communicate effectively with Customers and the line management at prescribed intervals.
  • Accurately report on a visit-by-visit basis via appropriate documentation/call tracker in a timely manner.
  • Respond to customer service requests as directed by the line management.
  • Work with minimum supervision, maintaining appropriate communication at all times.
  • Aid and assist fellow workers as and when required.

Problem Resolution

  • Deal with all aspects of machine/unit performance and achieve a high level of first time fix without the excessive use of parts.
  • Provide first line trouble shooting and removal of root cause of faults.
  • Escalate more complex/unusual issues to the appropriate individual/team ensuring that issue is resolved as efficiently as possible and in accordance with company policy and precedent.
  • Make contributions to the ongoing development of the team and overall service performance.

Quality/Health & Safety

  • Ensure that all personal PPE is maintained as required and inspected at required intervals.
  • Work within agreed quality and health and safety standards.

Database/Inventory

  • Ensure data is managed and provided accurately.
  • Achieve a high first time fix rate and minimum recalls with the most cost effective use of labour time and parts.

Requirements

  • Education: Diploma in Electrical/Mechanical/Electrical Engineering or related Technical Studies.
  • Work Experience: Min 7 years working experience with last 5 year in field service.
  • Skills: Working knowledge in Electrical and IT networking, comfortable with computers and software.
  • Travel: Medium, in country. Possess Driver's licence.

Behaviours Required

  • Able to extract diagnostic data in order to ascertain root cause of reported fault.
  • Logical and forward thinking when carrying out Routine Maintenance.
  • Logical approach to fault analysis/problems.
  • Able to follow laid down procedures and policies.
  • Able to evaluate situations and respond appropriately.
  • Self-motivated, self-disciplined and maintain positive attitude.
  • Able to cope with varying levels of stress and pressure.
  • Able to make decisions/judgements.
  • Able to work beyond working hours if required (on weekends and public holidays).

Other Skills/Competences/Qualifications

  • Service-minded.
  • Customer oriented.
  • Structured, independent and self-organized.
  • Communicative.
  • Flexible and accommodating.
  • Interpersonal skills.
  • Personal effectiveness.

  • Field Service Engineer

    2 hours ago

    Beijing, Beijing, China AMETEK Full time

    Job DescriptionWe are seeking a highly skilled Field Service Engineer to join our team in Shanghai. As an Instrument Specialist, you will be responsible for delivering exceptional service to our customers, ensuring their instruments are operating at optimal levels.About the RoleThis is a challenging and rewarding role that requires strong technical skills,...

  • Senior Field Service Engineer

    4 weeks ago

    Beijing, Beijing, China Thermo Fisher Scientific Full time

    Job Title: Engineer II, Field ServiceThermo Fisher Scientific is seeking a highly skilled and experienced Field Service Engineer to join our team. As a Field Service Engineer, you will be responsible for performing TEM maintenance and installation in North China, continuously improving tool acceptance, and communicating with customers to address their...

  • Electronics Field Service Engineer

    1 month ago

    Beijing, Beijing, China Thermo Fisher Scientific Full time

    Job Title: Electronics Field Service EngineerWe are seeking a highly skilled Electronics Field Service Engineer to join our team at Thermo Fisher Scientific. As a key member of our service team, you will be responsible for performing TEM maintenance and installation in North China.Key Responsibilities:Independently perform TEM maintenance and installation in...

  • Field Service Engineer Specialist

    2 hours ago

    Beijing, Beijing, China Kardex Full time

    Job Description:Kardex is seeking a highly motivated and self-disciplined Field Service Engineer to join our Life Cycle Service Team in Suzhou, China.Key Responsibilities:Install and commission Kardex Automated Storage and Retrieval Systems with high efficiency.Provide exceptional customer service aligned with established policies and procedures.Deliver...

  • Field Service Engineer

    2 months ago

    Beijing, Beijing, China Kardex Full time

    Join Our Team as a Field Service EngineerKardex is seeking a dedicated and proactive individual to become a part of our Life Cycle Service Team as a Field Service Engineer. This role is essential in ensuring the optimal performance of our Automated Storage and Retrieval Systems.Your ResponsibilitiesService Requests:Install and set up Kardex Automated Storage...

  • Field Service Technician

    4 weeks ago

    Beijing, Beijing, China Kardex Full time

    Job Title: Field Service Technician-2Kardex China is seeking a highly motivated and self-driven individual to join our Life Cycle Service Team as a Field Service Engineer. This role will be based in Suzhou, China, and will report directly to the Field Service Manager.Key Responsibilities:Install and commission Kardex Automated Storage and Retrieval...

  • Field Service Engineer

    2 months ago

    Beijing, Beijing, China ASML Full time

    Position OverviewThe role involves the installation of advanced equipment at client sites, which includes handling new features, unloading components, inspecting for any damages, assembling, aligning, and testing the equipment. It is essential to analyze the applicability, accuracy, and compliance with design specifications, and to recommend design...

  • Field Service Technician

    1 month ago

    Beijing, Beijing, China Kardex Full time

    Job Title: Field Service TechnicianKardex China is seeking a highly motivated and self-disciplined individual to join our Life Cycle Service Team as a Field Service Technician. This role is based in Suzhou, China and reports to the Field Service Manager.Key Responsibilities:Install and commission Kardex Automated Storage and Retrieval Systems.Provide...

  • Field Service Engineer

    2 hours ago

    Beijing, Beijing, China ASML Full time

    Job SummaryWe are seeking a skilled Field Service Engineer - Equipment Specialist to join our team at ASML. This role involves providing top-notch support to customers, ensuring their equipment is installed and running smoothly.About the RoleThis is a challenging and rewarding position that requires strong technical skills, excellent communication abilities,...

  • Technical Field Service Expert

    2 weeks ago

    Beijing, Beijing, China Thermo Fisher Scientific Full time

    Job Summary: Thermo Fisher Scientific is seeking a skilled Field Service Engineer - TEM Installation to join our team. The successful candidate will be responsible for independently performing TEM maintenance and installation in North China, continuously improving tool acceptance, and effectively communicating with customers to address their service needs...

  • Field Service Technician

    4 weeks ago

    Beijing, Beijing, China AMETEK Full time

    Job SummaryWe are seeking a highly skilled Field Service Technician to join our team at AMETEK. As a Field Service Technician, you will be responsible for providing technical support and maintenance services to our customers on-site.Key ResponsibilitiesInstrument Fault Diagnosis and Resolution: Diagnose and resolve instrument fault conditions and measurement...

  • Field Service Engineer

    2 hours ago

    Beijing, Beijing, China Thermo Fisher Scientific Full time

    Job OverviewWe are seeking an experienced Field Service Engineer to join our team in North China, responsible for performing TEM maintenance and installation independently. The ideal candidate will have a strong background in electronics, physics, or chemistry and excellent communication skills.About the RolePerform TEM maintenance and installation in North...

  • Field Application Engineer

    2 months ago

    Beijing, Beijing, China Molex Full time

    Job Title: Field Application EngineerWe are seeking a highly skilled Field Application Engineer to join our team in Beijing and Dongguan. As a key member of our sales team, you will be responsible for supporting our Product Managers in defining and delivering NTW product solutions for the China market.Key Responsibilities:Develop and grow business by...

  • Field Application Engineer

    4 weeks ago

    Beijing, Beijing, China Molex Full time

    Job Title: Field Application EngineerWe are seeking a highly skilled Field Application Engineer to join our team in Beijing and Dongguan. As a key member of our sales team, you will be responsible for supporting our Product Managers in defining and delivering NTW product solutions for the China market.Key Responsibilities:Represent NTW products in north and...

  • Field Application Engineer

    4 weeks ago

    Beijing, Beijing, China ASML Full time

    Job Title: Field Application EngineerASML is seeking a highly skilled Field Application Engineer to join our team in Beijing. As a Field Application Engineer, you will be responsible for providing technical support to customers in the field, ensuring the optimal performance of our semiconductor equipment.Key Responsibilities:Provide technical support to...

  • Service Engineer

    1 month ago

    Beijing, Beijing, China Tektronix Full time

    Job SummaryWe are seeking a highly skilled Service Engineer to join our team at Tektronix. As a Service Engineer, you will be responsible for the maintenance and calibration of electronic measurement equipment, ensuring that our customers receive high-quality products and services.Key ResponsibilitiesPerform routine maintenance and calibration of electronic...

  • Service Engineer

    1 month ago

    Beijing, Beijing, China Tektronix Full time

    Job SummaryWe are seeking a highly skilled Service Engineer to join our team at Tektronix. As a Service Engineer, you will be responsible for the maintenance and calibration of electronic measurement equipment, ensuring that our customers receive high-quality products and services.Key ResponsibilitiesPerform routine maintenance and calibration of electronic...

  • Field Service Technician

    4 weeks ago

    Beijing, Beijing, China AMETEK Full time

    Job SummaryWe are seeking a skilled Field Service Technician to join our team in Shanghai. As a Field Service Technician, you will be responsible for diagnosing and resolving instrument fault conditions and/or measurement issues during distress breakdown situations on customer site.Key ResponsibilitiesDiagnose and resolve instrument fault conditions and/or...

  • Field Service Technician

    2 weeks ago

    Beijing, Beijing, China AMETEK Full time

    Job SummaryThe Field Service Technician will be responsible for diagnosing and resolving instrument fault conditions and/or measurement issues during distress breakdown situations on customer site. This includes carrying out preventative maintenance and service visits on customer site in line with contractual requirements. Additionally, the technician will...

  • Field Service Sales Representative

    2 weeks ago

    Beijing, Beijing, China Thermo Fisher Scientific Full time

    Sales Strategy and ExecutionWe are seeking a skilled Field Service Sales Representative to join our team. As a key member of our sales team, you will be responsible for developing and executing sales strategies to promote our product portfolio and exceed sales targets.Key Responsibilities:Settle sales strategies to promote sales and exceed targets, focusing...