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Field Service Technician

2 months ago

Beijing, Beijing, China Kardex Full time
Job Title: Field Service Technician

Kardex China is seeking a highly motivated and self-disciplined individual to join our Life Cycle Service Team as a Field Service Technician. This role is based in Suzhou, China and reports to the Field Service Manager.

Key Responsibilities:
  • Install and commission Kardex Automated Storage and Retrieval Systems.
  • Provide exceptional customer service in accordance with established policy.
  • Deliver basic levels of customer product training.
  • Communicate effectively with Customers and the line management at prescribed intervals.
  • Accurately report on a visit-by-visit basis via appropriate documentation/call tracker in a timely manner.
  • Respond to customer service requests as directed by the line management.
  • Work with minimum supervision, maintaining appropriate communication at all times.
  • Aid and assist fellow workers as and when required.
Problem Resolution:
  • Deal with all aspects of machine/unit performance and achieve a high level of first time fix without the excessive use of parts.
  • Provide first line trouble shooting and removal of root cause of faults.
  • Escalate more complex/unusual issues to the appropriate individual/team ensuring that issue is resolved as efficiently as possible and in accordance with company policy and precedent.
  • Make contributions to the ongoing development of the team and overall service performance.
Quality/Health & Safety:
  • Ensure that all personal PPE is maintained as required and inspected at required intervals.
  • Work within agreed quality and health and safety standards.
Database/Inventory:
  • Ensure data is managed and provided accurately.
  • Achieve a high first time fix rate and minimum recalls with the most cost effective use of labour time and parts.
Requirements:
  • Education: Diploma in Electrical/Mechanical/Electrical Engineering or related Technical Studies.
  • Work Experience: Min 7 years working experience with last 5 year in field service.
  • Skills: Working knowledge in Electrical and IT networking, comfortable with computers and software.
  • Travel: Medium, in country. Possess Driver's licence.
Behaviours Required:
  • Able to extract diagnostic data in order to ascertain root cause of reported fault.
  • Logical and forward thinking when carrying out Routine Maintenance.
  • Logical approach to fault analysis/problems.
  • Able to follow laid down procedures and policies.
  • Able to evaluate situations and respond appropriately.
  • Self-motivated, self-disciplined and maintain positive attitude.
  • Able to cope with varying levels of stress and pressure.
  • Able to make decisions/judgements.
  • Able to work beyond working hours if required (on weekends and public holidays).
Other Skills/Competences/Qualifications:
  • Service-minded.
  • Customer oriented.
  • Structured, independent and self-organized.
  • Communicative.
  • Flexible and accommodating.
  • Interpersonal skills.
  • Personal effectiveness.