Technical Support Specialist II

2 months ago


Beijing, Beijing, China Stefanini Full time
Job Description:
We are seeking a highly skilled Deskside Technician II - Retail to join our team at Stefanini.

About the Role:
As a Deskside Technician II - Retail, you will provide technical support services to our clients, ensuring their hardware and software needs are met.

Key Responsibilities:
Provide hardware and software support services to clients Implement virus detection and eradication procedures Diagnose and repair end-user system failures Troubleshoot network devices to ensure connectivity Support large Windows-based environments

Requirements:
3+ years of experience in corporate desk-side support Strong emphasis on supporting Windows 7 and Windows 10 Experience troubleshooting and replacing hardware on Lenovo PCs Active Directory experience Supporting Microsoft Office 2007 and 2016 Quality customer service skills VPN experience Basic printer support Experience with Symantec products

What We Offer:
Comprehensive benefits package Opportunity for professional development Flat organizational structure

About Stefanini:
Stefanini is a global provider of offshore, onshore, and nearshore IT services, with over 25,000 employees across 77 offices in 40 countries. We offer a range of services, including application development, outsourcing, systems integration, consulting, and strategic staffing.

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