Senior Technical Support Specialist for Diagnostic Products

3 days ago


Beijing, Beijing, China Bio-Rad Full time

Overview:

We are seeking a highly skilled Senior Technical Support Specialist to join our team in Beijing. This role will involve providing technical support for our CDG line products across various regions, including Beijing, Tianjin, and Inner Mongolia.

The Impact You Will Make:

• Provide timely and effective technical support to current clients to ensure they can utilize our products correctly

• Install, train, and troubleshoot equipment based on client and sales/marketing personnel requirements

• Collaborate closely with the maintenance department on all customer service-related matters

• Ensure prompt and satisfactory handling of all client-related incoming calls

• Work closely with sales/marketing personnel to train clients and distributors

• Publish statements, demonstrate products, and host lectures as needed

Your Qualifications:

  • A minimum of 2 years of experience in client application support for diagnostic products
  • Bachelor's degree or above in a medical testing or related field

About Us: Bio-Rad has been dedicated to advancing the discovery process and transforming science and healthcare for 70 years. As one of the top five life science companies, we are a global leader in developing, manufacturing, and marketing high-quality research and clinical diagnostic products. We help people everywhere live longer, healthier lives.

Benefits: Bio-Rad offers a comprehensive total rewards program that provides value, quality, and inclusivity to meet the diverse needs of our evolving workforce. Our robust offerings enrich the overall health, wealth, and wellbeing of employees and their families through various stages of their work and life cycle. Highlights include up to 25 days annual leave, 12 days sick leave, 12% housing fund, medical insurance, accidental insurance, fixed 13th bonus, and variable pay depending on job role.

EEO Statement: Bio-Rad is an Equal Employment Opportunity/Affirmative Action employer, welcoming candidates from all backgrounds. Veterans, people with disabilities, and individuals of all races, ethnicities, genders, ages, and orientations are encouraged to apply.



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