Senior Application Support Engineer

4 weeks ago

Beijing, Beijing, China Cummins Inc. Full time

Job Summary

Cummins Inc. is seeking a Senior Application Support Engineer to serve as the senior technical liaison between OEMs and represent our customers during new product development programs. This role requires strong technical expertise in product, application, and market knowledge to support OEM product selection and equipment design.

Key Responsibilities:

Obtains input and negotiates with Subject Matter Experts and Value Package Introduction (VPI) Teams and delivers product data and installation requirements to Application Engineers and OEMs.

Makes decisions in the areas of product selection, design, and integration that impact OEM machine performance, optimization, and quality.

Applies and improves processes such as Installation Quality Assurance, OEM integration, and product selection and tools such as Advisor, Cummins OnLine Specifications (COLS), and Global Customer Engineering (GCE) required to support the processes and enable high-quality decision making.

Develops strong working relationships with customer technical counterparts to serve as their primary liaison to deliver specialized product technical information, manage product specifications, communicate product change information, conduct complex installation issue resolutions, and facilitate customer requests.

Leads the translation of customer needs and 'voice of the customer' into functional product requirements to provide input on program-related decisions.

Serves as customer/market advocate inside Cummins during participation in new product development programs, design reviews, and product change request processes.

Ensures products are applied and installed correctly to meet customer system requirements and environments.

Assures installation quality by validating prototype machine performance and ensuring installations meet Cummins requirements.

Utilizes Analysis Led Design (ALD) and Six Sigma tools to optimize product and system performance.

Proposes innovative customer-focused initiatives and projects.

Assists with the transfer of knowledge through coaching and mentoring less experienced engineers.

Provides independent leadership of smaller business impact projects or ownership of complex components, products, systems, or services with greater elements of ambiguity over the senior or lead engineer level and with full accountability to the project team.

Delivers independent execution of established and emerging work processes and systems, while still developing technology or product knowledge.

Leads the development and improvement of work processes and systems across a functional discipline area within a business unit site.

Coordinates and directs work amongst technicians and temporary student employees, assists in the transfer of knowledge to lesser experienced engineers through either indirect (scope of influence) or direct management of a small, local group of engineers.

Provides support and guidance to influence technical direction within a project team and continues to develop proficiency in the competency areas critical to success in the role.

Operates as a recognized specialist in a discipline or product area within the immediate team.

Education, Licenses, Certifications:

College, university, or equivalent Bachelor's degree in Engineering or appropriate STEM field is required.

Post-graduate (Master's) degree relevant to this discipline area may be required for select roles.

This position may require licensing for compliance with export controls or sanctions regulations.

Experience:

Prior Senior or Lead Engineer equivalent work experience in a relevant discipline area is required with a demonstrated track record of technical problem solving and quality decision making.

Knowledge of MS Office tools is preferred.

QUALIFICATIONS

Proficient in Creo 3D modeling.

Proficient in Dreamweaver.

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