Application Engineer

2 months ago


Beijing, Beijing, China 8944 SigmaTEK Systems, LLC (China) Full time
Job Summary

We are seeking a highly skilled Application Engineer to join our team at 8944 SigmaTEK Systems, LLC (China). As an Application Engineer, you will be responsible for providing technical support to our customers, analyzing their technical needs, and suggesting solutions.

Key Responsibilities
  • Provide technical support to customers via phone, email, and other communication channels.
  • Analyze customer technical needs and suggest solutions to meet their requirements.
  • Develop and deliver training to educate internal and external partners and customers on our products and services.
  • Respond to complex technical questions regarding our products, systems, or services.
  • Troubleshoot and resolve technical problems that arise during or after implementation.
  • Develop test applications used for testing modules, including customer-specific components.
  • Liaise with hardware, software, and systems design engineers to ensure that our products and services are modified, configured, and installed per customer needs.
Requirements
  • Mechanical and/or manufacturing engineering experience, with a focus in CAD/CAM, sheet metal fabrication or steel plate processing, and CNC programming (familiarity with G-code).
  • An Associate or Bachelor degree in computer science, IT or other technical field is preferred.
  • Fluent Chinese language skills.
  • Good English language skills would be of advantage.
  • Excellent communication and customer service skills.
  • Enthusiastic and positive attitude.
  • Ability to work independently and meet multiple deadlines.
  • Strong problem-solving skills.
  • Proficiency in Microsoft Office and Windows.
  • SQL database experience is a plus.
  • Ability to travel.
Preferred Qualifications
  • Experience in a similar role or industry.
  • Knowledge of manufacturing, fabrication, and cutting machinery.
  • Ability to work in a fast-paced environment.

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