Application Support Expert

2 months ago


Beijing, Beijing, China Roche Full time

Position Overview

In this role, you will take charge of advanced technical support, oversee application management, and monitor performance while contributing to national initiatives.

Key Responsibilities:

  • Deliver advanced technical support, addressing complex troubleshooting scenarios.
  • Facilitate workshops with the application team to share knowledge and improve service capabilities.
  • Resolve application and product issues efficiently and thoroughly.
  • Develop and maintain a comprehensive technological documentation system for products and clients.
  • Establish standardized workflows and strategies for customer training and engagement.
  • Manage the documentation related to product training, ensuring updates and accuracy.
  • Communicate effectively with global teams, sharing technical insights and summarizing key information for local colleagues.
  • Implement standard operating procedures and align with company strategies, collaborating with sales and marketing teams.
  • Provide advanced support for product evaluations conducted by customers.
  • Assist application specialists in interpreting test results for clients.

Basic Job Requirements:

Candidates should possess at least a Bachelor’s degree in Molecular Biology, Medical Laboratory Science, Medical Pathology, Life Sciences, or a related field. Strong presentation, analytical, and training skills are essential.

Desired Qualifications:

  • Proven experience of over five years in a multinational corporation, with relevant background in sales and application support.
  • Strong planning and organizational abilities.
  • Commitment to customer orientation and relationship management.
  • Expertise in products and applications.
  • Ability to foster internal cooperation and coordination.


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