Application Support Expert
6 days ago
Position Overview
In this role, you will take charge of advanced technical support, oversee application management, and monitor performance while contributing to national initiatives.
Key Responsibilities:
- Deliver advanced technical support, addressing complex troubleshooting scenarios.
- Facilitate workshops with the application team to share knowledge and improve service capabilities.
- Resolve application and product issues efficiently and thoroughly.
- Develop and maintain a comprehensive technological documentation system for products and clients.
- Establish standardized workflows and strategies for customer training and engagement.
- Manage the documentation related to product training, ensuring updates and accuracy.
- Communicate effectively with global teams, sharing technical insights and summarizing key information for local colleagues.
- Implement standard operating procedures and align with company strategies, collaborating with sales and marketing teams.
- Provide advanced support for product evaluations conducted by customers.
- Assist application specialists in interpreting test results for clients.
Basic Job Requirements:
Candidates should possess at least a Bachelor’s degree in Molecular Biology, Medical Laboratory Science, Medical Pathology, Life Sciences, or a related field. Strong presentation, analytical, and training skills are essential.
Desired Qualifications:
- Proven experience of over five years in a multinational corporation, with relevant background in sales and application support.
- Strong planning and organizational abilities.
- Commitment to customer orientation and relationship management.
- Expertise in products and applications.
- Ability to foster internal cooperation and coordination.
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