Technical Support Specialist

2 weeks ago

Beijing, Beijing, China Aspen Technology Full time

About AspenTech

AspenTech is a company driven by passion, pride, and aspiration. We strive to continually find a better way, overcoming any hurdle and challenging the status quo. Our rich set of career development programs, community service projects, and social events foster a global community that values fun and relationship building.

The Role

The Sr Technical Support Engineer will be part of our Customer Support and Training team, solving technical problems in the field of Formation Evaluation for world-renowned customers, particularly in China. This role offers a unique opportunity to gain rich industry experience and become an expert in the field.

Your Impact

  • Provide exceptional customer service that drives user engagement and sustains product usage.
  • Troubleshoot and resolve complex technical and/or engineering-related problems reported by customers using Aspen Geolog software.
  • Escalate customer issues and drive resolution cross-functionally within AspenTech.
  • Deliver high-quality basic to advanced-level training classes on geosciences and upstream workflows to AspenTech customers.
  • Develop and maintain customer-focused training materials for new releases and applications in the industry.
  • Conduct pre-sales consultations to identify prospects' business problems and articulate AspenTech's products as the solution.
  • Coach fellow team members to enhance their technical skills and contribute to the team's overall success.
  • Function as a subject matter expert in AspenTech's pre-release software testing program to drive improved product quality.
  • Collaborate with other AspenTech functions to maintain and develop business opportunities.
  • Other tasks may include conducting health checks on assigned accounts, delivering onsite support and consultancy, deploying AspenTech solutions in customer environments, and executing departmental improvement projects as needed.

What You'll Need

  • Bachelor's degree or above in Petrophysics, with a specialization in Geophysical Logging preferred.
  • Minimum of 5-10 years of experience in logging data processing and interpretation, with relevant experience in using mainstream logging software.
  • Familiarity with Geolog software is a plus.
  • Fast learner with a desire to learn cutting-edge new technologies.
  • Fluent in English and Chinese.
  • Ability to present complex information in a clear and concise manner using strong written and verbal communication skills.
  • Ability to identify opportunities that create value for customers with a strong customer-first mindset.
  • Ability to manage multiple responsibilities and competing priorities.
  • Ability to travel, with travel usually less than 30% and may occasionally be international.

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