Technical Support Specialist for CDG Products

2 weeks ago


Beijing, Beijing, China Bio-Rad Full time

Job Summary

We are seeking a highly skilled Technical Support Specialist to join our team in Beijing, China. The successful candidate will be responsible for providing technical support for our CDG products to customers in Beijing, Tianjin, and Inner Mongolia.

Key Responsibilities

  • Provide timely and effective technical support to customers through phone, email, and other communication channels.
  • Collaborate with sales and marketing teams to deliver device installation, training, and troubleshooting services to customers.
  • Work closely with the maintenance department to resolve customer service-related issues.
  • Ensure all customer-related calls are handled promptly and satisfactorily.
  • Develop and deliver training programs for customers and distributors.
  • Prepare and deliver presentations, product demonstrations, and lectures as required by sales and marketing teams.

Requirements

  • At least 2 years of experience in customer application support for diagnostic products.
  • Bachelor's degree in medical testing or a related field.

About Bio-Rad

Bio-Rad is a global leader in developing, manufacturing, and marketing high-quality research and clinical diagnostic products. We help people everywhere live longer, healthier lives. Our company culture values collaboration, leadership, and employee growth.

Benefits

Bio-Rad offers a comprehensive total rewards package, including annual leave, sick leave, housing fund, medical insurance, accidental insurance, and variable pay. We value our employees and their families and provide support throughout their careers.



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