CDG FAS-Beijing Technical Support Specialist
4 weeks ago
Job Summary
We are seeking a highly skilled CDG FAS-Beijing Technical Support Specialist to join our team. As a key member of our support team, you will be responsible for providing technical support to our customers in Beijing and surrounding areas, including Tianjin and Inner Mongolia.
Key Responsibilities
- Provide timely and effective technical support to customers via phone and email
- Install, train, and troubleshoot CDG products for customers and sales/marketing personnel
- Collaborate with the maintenance department to resolve customer service-related issues
- Ensure all customer-related calls are handled promptly and satisfactorily
- Develop and deliver training programs for customers and distributors
- Prepare and deliver presentations, demonstrations, and lectures on CDG products
Requirements
- At least 2 years of experience in customer application support for diagnostic products
- Bachelor's degree in medical examination or a related field
About Bio-Rad
Bio-Rad has been advancing the discovery process and transforming the fields of science and healthcare for 70 years. As a global leader in developing, manufacturing, and marketing high-quality research and clinical diagnostic products, we help people everywhere live longer, healthier lives. We offer a unique employee experience with collaborative teams that span the globe, and we're proud to be a Best Place to Work.
Benefits
Bio-Rad's Total Rewards program provides value, quality, and inclusivity to our employees and their families. Our robust offerings include up to 25 days annual leave, 12 days sick leave, 12% housing fund, medical insurance, accidental insurance, fixed 13th bonus, and variable pay depending on the job.
EEO Statement
Bio-Rad is an Equal Employment Opportunity/Affirmative Action employer, and we welcome candidates of all backgrounds. We're committed to diversity, equity, and inclusion, and we're proud to be a leader in these areas.
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