CDG FAS-Beijing Technical Support Specialist

17 hours ago

Beijing, Beijing, China Bio-Rad Laboratories, Inc. Full time

Support Our CDG Product Line in Beijing

As a CDG FAS-Beijing Technical Support Specialist, you will provide comprehensive technical support to our clients in the Beijing region, as well as in Tianjin and Inner Mongolia. Your primary responsibility will be to ensure the smooth operation of our CDG product line, addressing any issues or concerns that may arise.

Your Key Responsibilities:

• Regularly communicate with current clients to provide them with the necessary technical support for our products.
• Collaborate with sales and marketing teams to install, train, and troubleshoot our products as needed.
• Work closely with our repair department to resolve all client service-related matters.
• Ensure that all client-related calls are handled promptly and satisfactorily.
• Train and educate clients and dealers through collaboration with sales and marketing teams.
• Prepare presentations, demonstrations, and lectures as required by sales and marketing demands.

What We're Looking For:

• At least 2 years of experience in customer application support for diagnostic products.
• A bachelor's degree or higher in a medical-related field or medical science.

About Bio-Rad Laboratories

For 70 years, Bio-Rad has been dedicated to advancing the discovery process and transforming the fields of science and healthcare. As a global leader in the life sciences industry, we are committed to developing, manufacturing, and marketing high-quality research and clinical diagnostic products. Our mission is to help people everywhere live longer, healthier lives. We are proud to be a Best Place to Work, offering a unique employee experience with collaborative teams that span the globe. We empower our employees to build their careers and drive change that makes a real impact.

Our Total Rewards:

Bio-Rad's biggest asset is its people, and we're committed to providing a comprehensive package of benefits that support the diverse needs of our evolving workforce. Our Total Rewards program includes up to 25 days of annual leave, 12 days of sick leave, a 12% housing fund, medical insurance, accidental insurance, and a fixed 13th bonus, as well as variable pay based on job requirements.

Equal Employment Opportunity:

Bio-Rad is an Equal Employment Opportunity/Affirmative Action employer, and we welcome candidates from all backgrounds. We are committed to creating an inclusive and diverse work environment, and we encourage applicants from all walks of life to apply.

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