Customer Support and Growth Specialist

1 month ago


Beijing, Beijing, China AppsFlyer Full time
Customer Support and Growth Specialist

Are you passionate about delivering exceptional customer experiences and driving revenue growth? As a Customer Support and Growth Specialist at AppsFlyer, you will be responsible for providing top-notch support to our customers on all levels, from technical to business and product. You will work closely with our customers to understand their needs, identify upsell opportunities, and consistently grow and preserve revenue across existing clients.

Key Responsibilities:
  • Provide support to customers on all levels: technical, business, and product
  • Understand and assess customer needs to identify upsell opportunities
  • Consistently grow and preserve revenue across existing clients
  • Educate customers with marketing materials and product documentation
  • Provide customers with feedback internally
  • Provide customer training and webinars
  • Introduce new features

Requirements:
  • Business proficiency in English - written and spoken
  • 2+ years of experience with digital marketing / AdTech/ MarTech
  • Excellent multi-task management, prioritization, and time management skills
  • Excellent communication and collaboration skills

Bonus Points:
  • Mobile (iOS, Android) advertising experience
  • Being introduced by an AppsFlyer team member


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