Highly Skilled Customer Support Specialist

10 hours ago


Beijing, Beijing, China Amazon Joyo Co., Ltd. Full time

Amazon Joyo Co., Ltd. offers a highly competitive salary of $60,000 per annum for this role.

About Us

We are a leading e-commerce company dedicated to providing exceptional customer experiences. Our team is passionate about delivering world-class support services to our global partners.

Job Description

This is an exciting opportunity to join our Selling Partner Support team as a Selling Partner Support Associate. In this role, you will be responsible for providing timely and accurate operational support to our Selling Partners on the Amazon platforms.

The ideal candidate will have excellent communication skills in both Chinese and Italian, with the ability to interact with Selling Partners via calls, email, or chat. You will be working in a 24/7 environment, including night shifts, and must be able to demonstrate end-to-end ownership of every seller interaction coupled with proactive problem-solving.

You will be expected to provide exceptional support to sellers, maintaining a positive and professional demeanor at all times. Your strong analytical skills will enable you to identify trends and propose solutions to improve processes.

Required Skills and Qualifications
  • Excellent written and spoken Italian and Chinese skills
  • Ability to work independently with minimal supervision
  • Strong analytical and problem-solving skills
  • Effective time management and prioritization skills
  • Intermediate MS Office applications, specifically Excel
Benefits

As a valued member of our team, you will enjoy a range of benefits, including:

  • A highly competitive salary of $60,000 per annum
  • Opportunities for career growth and professional development
  • A dynamic and supportive work environment

We are open to hiring candidates to work out of one of our locations in Beijing, China.



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