IT Support Specialist
1 week ago
About the Role
We are seeking a highly skilled IT Support Specialist to join our team at Thomson Reuters. As an IT Support Specialist, you will be responsible for providing technical support to our users, troubleshooting issues, and resolving problems in a timely and efficient manner.
Key Responsibilities
- Provide 2nd level end user support to Reuters users
- Escalate issues to stakeholders and work with technology teams to implement new solutions
- Support editorial and inhouse developed applications
- Provide support for backend infrastructure and systems
- Initiate Major Incident process when required
About You
To be considered for this role, you will need to have:
- Good knowledge of operation systems (MacOS, Windows, iOS, Android)
- Good knowledge of networks (DHCP, DNS, subnets, routing, etc)
- Good working knowledge and experience of Active Directory, Office 365, VPNs
- Experience in high volume ticket environment and system (ServiceNow)
- Able to demonstrate a history of successful support and project delivery
- Demonstrate excellent inter-personal skills and an ability to learn quickly
What's in it for You?
As an IT Support Specialist at Thomson Reuters, you will have the opportunity to work with a diverse team of professionals, develop your technical skills, and contribute to the success of our organization. You will also have access to a range of benefits, including flexible work arrangements, comprehensive training and development programs, and opportunities for career advancement.
Thomson Reuters is an Equal Employment Opportunity/Affirmative Action Employer
We are committed to diversity and inclusion in the workplace. We welcome applications from qualified candidates of all backgrounds and perspectives.
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