IT Support Specialist

2 weeks ago


Beijing, Beijing, China Thomson Reuters Full time
About the Role

We are seeking a highly skilled IT Support Specialist to join our team at Thomson Reuters. As a key member of our Special Technology Services (STS) team, you will play a critical role in providing exceptional support to our users, ensuring seamless delivery of our products and services.

Responsibilities
  • Provide 2nd level end-user support to Reuters users, troubleshooting and resolving technical issues in a timely and efficient manner.
  • Act as a point of escalation for stakeholders within the Reuters editorial business, working closely with the Director of Special Technology Services Organisation to resolve complex technical issues.
  • Collaborate with technology teams to scope and implement new and innovative technological solutions, driving business growth and improvement.
Key Skills and Experience
  • Good knowledge of operation systems (MacOS, Windows, iOS, Android)
  • Experience with networks (DHCP, DNS, subnets, routing, etc.) and server operating systems (Windows Server, Unix, Linux)
  • Strong working knowledge of Active Directory, Office 365, and VPNs
  • Experience in high-volume ticket environments and systems (ServiceNow)
  • Able to demonstrate a history of successful support and project delivery
  • Excellent inter-personal skills and ability to learn quickly
What We Offer

As a valued member of our team, you will enjoy a range of benefits, including:

  • A hybrid work model, with flexible working arrangements and opportunities to work from home
  • A comprehensive benefits package, including flexible vacation, mental health days, and retirement savings
  • Access to LinkedIn Learning and internal talent marketplace
  • Opportunities to work on projects cross-company and contribute to the development of new technologies
  • A commitment to diversity, equity, and inclusion, with a focus on creating a workplace that values and celebrates individual differences

We are an equal opportunities employer, committed to creating a workplace that is inclusive and respectful of all employees. If you are passionate about technology and customer service, and are looking for a challenging and rewarding role, we encourage you to apply.



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