Senior Technical Support Specialist

6 days ago


Beijing, Beijing, China Roche Full time

Position Overview

In this role, you will take charge of advanced technical assistance, oversee application management, and monitor project implementations while supporting national initiatives.

Key Responsibilities:

  • Deliver advanced technical support and resolve critical troubleshooting issues.
  • Facilitate workshops with the application team to share knowledge and improve service capabilities.
  • Address application and product challenges swiftly and thoroughly.
  • Develop and maintain a comprehensive technological documentation management system for products and clients.
  • Establish standardized workflows and strategies for customer training and visits.
  • Manage the documentation related to product training, ensuring updates and edits are performed as necessary.
  • Communicate effectively with global teams, exchanging technical insights and providing summaries to local staff.
  • Implement standard operating procedures and align with company strategies while collaborating with sales and marketing teams.
  • Offer advanced support in product evaluations for clients.
  • Assist application specialists in interpreting test results for customers.

Basic Job Requirements:

A Bachelor’s degree or higher in Molecular Biology, Medical Laboratory Science, Medical Pathology, Life Sciences, or a related field is required. Strong presentation, analytical, and training skills are essential.

Desired Qualifications:

  • Proven experience of over five years in a multinational corporation, particularly in sales and application support.
  • Strong planning and organizational skills.
  • Customer-focused approach with excellent relationship management abilities.
  • Expertise in products and applications.
  • Ability to foster internal cooperation and coordination.


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