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Senior Technical Support Specialist
2 months ago
Position Overview
In this role, you will take charge of advanced technical assistance, oversee application management, and monitor project implementations while supporting national initiatives.
Key Responsibilities:
- Deliver advanced technical support and resolve critical troubleshooting issues.
- Facilitate workshops with the application team to share knowledge and improve service capabilities.
- Address application and product challenges swiftly and thoroughly.
- Develop and maintain a comprehensive technological documentation management system for products and clients.
- Establish standardized workflows and strategies for customer training and visits.
- Manage the documentation related to product training, ensuring updates and edits are performed as necessary.
- Communicate effectively with global teams, exchanging technical insights and providing summaries to local staff.
- Implement standard operating procedures and align with company strategies while collaborating with sales and marketing teams.
- Offer advanced support in product evaluations for clients.
- Assist application specialists in interpreting test results for customers.
Basic Job Requirements:
A Bachelor’s degree or higher in Molecular Biology, Medical Laboratory Science, Medical Pathology, Life Sciences, or a related field is required. Strong presentation, analytical, and training skills are essential.
Desired Qualifications:
- Proven experience of over five years in a multinational corporation, particularly in sales and application support.
- Strong planning and organizational skills.
- Customer-focused approach with excellent relationship management abilities.
- Expertise in products and applications.
- Ability to foster internal cooperation and coordination.
