Technical Support Specialist

6 days ago


Beijing, Beijing, China ASML Full time
Role Overview

The **Customer Support Engineer** is responsible for the installation and maintenance of equipment at client sites. This includes handling equipment that features new functionalities, unloading components, inspecting for any damages, assembling, aligning, and conducting tests to ensure optimal performance.

Key Responsibilities
  1. Analyze the applicability and accuracy of equipment against design specifications, recommending design modifications or material substitutions when necessary.
  2. Diagnose and evaluate issues, executing repairs as needed while collaborating with colleagues and field support to isolate and resolve problems.
  3. Maintain and enhance equipment functionality on a daily basis to prevent operational issues.
  4. Provide training to clients on the proper use and routine maintenance of equipment, addressing inquiries professionally and acting as a resource for users experiencing routine malfunctions.
  5. Advise users on corrective actions for malfunctions and suggest procedural changes as appropriate.
  6. Perform administrative tasks including work orders, field service reports, and monthly documentation, while preparing technical reports independently.
  7. Support and mentor less experienced personnel as required.
Work Environment

Expect to spend a significant portion of your time in a clean room environment, working with both mechanical and electrical systems.

Flexibility and Initiative

Demonstrate flexibility in working hours, including the acceptance of overtime when necessary. Show initiative in communication with colleagues and a willingness to learn from team interactions. Be adaptable to management directives based on organizational needs.



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